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Tags: Seats / In-Flight Entertainment / Virgin America / RED / → All Tags

Virgin America is Aware of Super Poking; Recommends 'Light Tapping'

The other day we griped about the "super poking" that often goes on aboard flights with touchscreen seat back TVs, like on Virgin America, where cranky grandmas are nearly banging on the RED system to order their ginger ale and crackers.

But the folks at Virgin America are aware of the situation and are going to begin informing passengers that the "light-tapping" method works the best. Here's what they told Jaunted:

In response, our crews are now including a verbal advisory in-flight which notes that light tapping works best for the Red system interface.  This is also included in our in-flight “How to use Red” guide (see attached). 

We’re definitely monitoring this and hope as people get more acclimated to the system they can see that only the gentlest touch is needed to change channels, select movies, videogames, zoom your journey on Google Maps – or any of the other activities Red offers at every seatback.

We also have qwerty keyboards and a handset remote in every armrest that offers guests full control over Red if they’d prefer not to use the touch-screen.

Did ya hear that Grams? Light-tapping works the best. We'll even come back there and show you how to do it.  

Related Stories:
· The Problem With Seat Back TVs: A Different Kind of Super Poke [Jaunted]
· 2009 In-Flight Entertainment Status Update [Jaunted]