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Steaks on a Plane! Frequent Flyer Tweets, Gets Special Delivery at Newark Airport

Sit back and listen to this tale of social media customer service gone right, where frequent flying combined with brand loyalty and humor equaled genuine surprise:

Peter Shankman is as frequent a flyer as you'll ever find; following him on Twitter you'll quickly get a sense of this, plus his preference for Continental Airlines and Newark-Liberty Airport.

Yesterday, as Shankman relates in his blog post, he flew to Miami for a business lunch and dreaded the hunger that would gnaw upon returning to Newark Airport that night. So he tweeted about it:

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