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If you've visited the official American Airlines Facebook page or actually opened your AAdvantage statement email anytime in the last month, you may have noticed a hashtag popping up here and there. It's #goingforgreat, and it represents the airline's plan to spend $2 billion towards improving the passenger experience.
Today arrived one of the more fun bits of news surrounding #goingforgreat; American is re-designing and re-packing their amenity kits!
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Dominic Howard-Jones. The embodiment of BA’s "To Fly, To Serve" slogan
Zany cabin crew might be par for the course these days (if you fly Southwest or Jetblue at least), but it’s not often you get a pilot who gets the whole plane laughing, especially if you’re flying fusty British Airways, right?
A huge exception would be the man, Captain Dominic Howard-Jones, who flew us from Pisa this last week. Or, as he would say, “drove the beast” down to Pisa. From boarding to disembarkation, he kept us entertained (though never irritated), doing the usual piloty announcements with his own personal twist, as if he was actually happy to be leading this flight, rather than going through the motions.
For example, the cabin crew were “gallant staff,” the plane became “the beast,” the co-pilot was “driving us” and, at Pisa, we may as well sit down again because the jetbridge was making “excruciatingly slow progress” towards us.