Tag: Malaysia Airlines

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Passengers of Malaysia Airlines Have Time to Revise or Cancel a Flight Without Penalty

July 21, 2014 at 11:13 AM | by | Comments (0)

The fact that no one is placing blame on Malaysia Airlines for what happened to MH17 last week is not stopping the airline from offering full refunds to those who wish to cancel their future flights.

Passengers have until Thursday, July 24th, to make adjustments to their itineraries without a change fee, and even get reimbursed for a non-refundable ticket. The offer applies to flights scheduled now through the end of the calendar year.

We think the move deserves a hat tip. After the disappearance of MH370, we were critical of the way the situation was handled, but supportive of how Malaysia Airlines runs its business otherwise. Despite the unbelievable events of the two incidents, we found that the airline did a lot of things right on a day-to-day basis. Looks like Malaysia Airlines is learning from its mistakes, and has made a classy move here in this utmost display of customer service.

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Malaysia Airlines 777 with 295 Onboard Crashes in Ukraine

July 17, 2014 at 12:34 PM | by | Comments (0)

Breaking News

At approximately 10:15am EST, Malaysia Airlines lost contact with a 777 flying at 33,000' on its way from Amsterdam, Netherlands to Kuala Lumpur, Malaysia. There were 280 passengers and 15 crew onboard, and the flight was 1/5 of the way complete when it passed over the Ukraine and the current war zone near Donetsk, where Ukrainians are locked in violent clashes with pro-Russian rebels.

It is believed the aircraft was shot down by a ground-to-air missile.

While the loss of the aircraft has been confirmed by Malaysia Airlines, the issue of it being shot down hasn't yet been accepted as fact.

First, the airline tweeted the short and vague news of the disappearance:

The tweet was followed by the first official report, posted to the airline's Facebook page with as many details as they had available:

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Don’t Let the Disaster Fool You; Malaysia Airlines Does A Lot of Things Right

Where: Malaysia
June 20, 2014 at 11:24 AM | by | Comments (0)

Obviously, the press for Malaysia Airlines hasn’t been the best of late given the on-going search for the unsolved mystery that is Flight 370. Making our way to Borneo this week, we flew the airline from Hong Kong to Kuala Lumpur (4 hours) and then on to Kuching (1.5 hours). Despite the unpleasant images that come with the mention of its name, we actually really enjoyed our experience flying Malaysia Air. In terms of its everyday flying policies and procedures, it does a lot of things right.

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Throwback Thursday: Big, Clunky, Expensive Satellite Phones on Airplanes

April 10, 2014 at 3:52 PM | by | Comments (0)

Sure, we love all the speed and comfort of modern travel, but it didn't get that way overnight. Every Thursday, we're going to take a look back at travel the way it used to be, whether that's decades or centuries ago. This is Throwback Thursday, travel edition.

Yesterday, on a JetBlue flight from Boston to San Francisco, the airline had a record 125 devices connected to its new Fly-Fi in-flight WiFi, with speeds up to 28 Mbps.

To the average traveler, technology like this (with Skype easily running over the wifi) seems a bit like magic, but then again the simple act of making an air-to-land phone call also seemed like incredible magic only a decade ago.

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PR Expert Says Malaysia Airlines Was Atrocious About Handling MH370 News

March 25, 2014 at 6:09 PM | by | Comments (0)

As recently as a week ago, the consensus was that the coverage surrounding MH370 - though by turns saddening, horrifying, and infuriating - wasn't really damaging the reputation of Malaysia Airlines. The Sydney Morning Herald interviewed a bunch of analysts who went even further, saying that not only was there limited erosion right now, but that any negative impact in the future "was likely to be modest and short-lived." Things were obviously not going well, and most people expected the worst, but airline disasters are often treated far more as generic tragedies than airline-specific incompetence. That seemed to be happening here.

If that's how things end up - if MH finally emerges from this crash with its brand more or less intact - it won't be because they didn't make spectacular efforts to fuck it up. Instead, it's like the airline went out of its way to alienate people, from the victims' families to entire countries. This took some effort.

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Malaysia Airlines Boeing 777 Missing with 239 Onboard

March 7, 2014 at 9:16 PM | by | Comments (0)

Above: 9M-MRO, the aircraft involved


A Malaysia Airlines Boeing 777-200ER has disappeared over where the Gulf of Thailand becomes the South China Sea, and neither the airline nor authorities are sure of its whereabouts or fate.

Flight MH370 left Kuala Lumpur, Malaysia at 12:41am local time Saturday and disappeared at 2:40am. It was meant to land in Beijing at 6:30am local time but, as we write this, it is already past 10am without any sign of the aircraft. The last radio contact and position on FlightRadar24 shows it traveling on course at 35,000 feet.

Malaysia Airlines hosted a press conference to confirm that there is a search and rescue operation underway. Fuad Sharuji, Malaysia Airlines VP of Operations, on CNN's AC360, states the only definite: "at the moment we have no idea where this aircraft is right now."

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The Latest Airline Food News, from Gluten-Free to Luxury Ice Cream

March 4, 2014 at 10:33 AM | by | Comment (1)

Gone are the days when a hot meal was a complimentary part of any flying experience, so when any in-flight menu changes make the headlines, we get a little giddy. Here, for easy digestion, is a round-up of the latest in airline food news:

· Virgin America wanted their passenger's thoughts on the new First Class ice cream served in their swanky premium cabins, so they took to Twitter for a final decision. Designed specifically for the airline by San Fransisco-based ice creamery Humphry Slocombe, three unique flavors now complement Virgin America's existing Tahitian vanilla. Either Red Hot Banana (banana ice cream with Red Hot candies), Butter By Moodlight (buttery with a blueberry glaze) or Coconut Blonde Ambition (vanilla marshmallow fluff meets lemon sorbet) will make it the trays for transcontinental flyers.

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New Routes Arriving from JetBlue, Delta, and Air Berlin

November 15, 2013 at 1:11 PM | by | Comments (0)

Sometimes it’s hard to stay on top of all the new route announcements that come our way, so we’ve complied a little bit of a rundown below. As long as you can afford the fares, this should definitely help add to your passport stamp collection.

· Air Berlin:
We know we’re sometimes guilty of not enjoying the moment and always looking ahead, but when it comes to transatlantic travel you can’t help but think about what’s next. Air Berlin is doing exactly this, as they’re already thinking of boosting their options for the warmer months of 2014. The plan is to start three more weekly flights between Berlin and New York-JFK beginning next May, and that will bump things up ten weekly options. The flights between Dusseldorf and New York-JFK will also be doing their thing ten times per week. Finally, Air Berlin is also boosting their flights between Berlin and Chicago-O’Hare to make things a daily option.

· Malaysia Airlines:
This one is certainly a bit away from where we call home, but if you’re looking to make your way around the globe it’s a great option. This week Malaysia Airlines started nonstop service between Kuala Lumpur and Darwin, Australia. The flights will do the back and forth thing thanks to some Boeing 737-800s, and this is option number six for the carrier from its base in Kuala Lumpur. Other destinations in Australia include spots like Perth, Sydney, and Melbourne—among a few others. As of now flights are scheduled to run four times each and every week, so say goodbye to Malaysia and g’day to Australia.

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Climb Aboard New Routes from Virgin America, JetBlue and Sun Country

March 29, 2013 at 8:26 AM | by | Comments (0)

Sometimes it’s hard to stay on top of all the new route announcements that come our way, so we’ve complied a little bit of a rundown below. As long as you can afford the fares, this should definitely help add to your passport stamp collection.

· Virgin America:
We knew this was going down, but we thought we’d pass along a reminder as the time is drawing near. Virgin America is getting ready to start up service out of Newark Liberty International Airport, as they plan to fly all the way over to San Francisco and Los Angeles.

Sounds like things should start doing their thing on April 2—that’s next week—and there will be three flights in each direction every day of the week. To promote the new service they’re even running a little bit of a deal and a contest. They’re calling it “Fly Like a Boss,” and you can score up to 25% off your flight and maybe even a freebie as well.

· Malaysia Airlines:
They may hate children, but they don’t hate new destinations and new options over at Malaysia Airlines. Now that they’re part of the oneworld airline alliance they must have ants in the pants or something, as they’re all eager to spread their wings.

This week they announced that they’ve got their eyes on Australia, as the carrier is planning to fly nonstop between Kuala Lumpur and Brisbane. Airbus A330s will be the airplanes heading back and forth, as the daily flights will start doing their thing on June 20. It’s technically not an entirely new option, but it is a boost in service as there are apparently plenty of passengers looking to head between the two cities and the two countries.

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New Routes Galore from Hawaiian Airlines, US Airways, and Qatar Airways

March 22, 2013 at 9:10 AM | by | Comments (0)

Sometimes it’s hard to stay on top of all the new route announcements that come our way, so we’ve complied a little bit of a rundown below. As long as you can afford the fares, this should definitely help add to your passport stamp collection.

· Hawaiian Airlines:
We can never get enough of Hawaii, so it’s good that Hawaiian Airlines is busy adding more flights between the islands and the mainland. This time it looks like Portland, Oregon is the carrier’s focus, as Hawaiian Airlines is sending some of their new Airbus A330s back and forth between Portland and Honolulu. Demand for the flights must be up, as they’re now getting ready to start things a little sooner than initially planned. It’s roughly three weeks early, as things should now take to the skies beginning on April 20. In case you’re interested in booking something for you and your crew, the flights depart Portland at around 10am and arrive into Hawaii around 1pm—all times local.

· Qatar Airways:
It might not be the vacation destination of 2013, but this year has certainly seen a boost in service when it comes to flight in and out of Iraq. This week it looks like Qatar Airways is planning service over to the country, and they should begin as soon as this summer. As it stands now the plan is to fly between Doha—that’s in Qatar—and Basra—that’s in Iraq—beginning on June 3. After that there will also be some flights over to Sulaymaniyah beginning on August 20. The flights will run four times per week once they start up, so there’s plenty of options from which to choose.

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What's Up with the Oneworld Airline Alliance in 2013

March 13, 2013 at 11:41 AM | by | Comments (0)

There's been some big, exciting news in the aviation world, and some bankruptcies and some mergers that cross the lines of traditional airline alliances. These shake-ups will redraw alliance lines and might affect your ability to earn and burn frequent flyer miles to your dream destination. Let's discuss Oneworld since the recent American and US Airways merger will mean the most for US-based travelers.

We already know that the New American will be sticking with Oneworld, which means the inevitable departure of US Airways from Star Alliance. In general, this doesn't open up a wealth of new US destinations, but it actually expands an already thorough South American network and opens a few new European cities to Oneworld.

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What Malaysia Airlines' Addition to the Oneworld Alliance Means for You

February 5, 2013 at 8:23 AM | by | Comments (0)

We knew it was happening, but now it’s official. Your travels around the world have just gotten a little bit easier, as Malaysia Airlines is now the newest member of the oneworld global airline alliance. They’re joining buddies like American Airlines, British Airways, Qantas, and Cathay Pacific—along with plenty of others. Plenty of stuff will remain pretty much business as usual now that Malaysia Airlines has found a new family, but there’s also a few changes that will improve the way you get around.

One of the newest things we find most useful is the ability to burn frequent flyer miles on Malaysia Airlines flights. All those flights on American Airlines to spots like Dallas-Ft. Worth and Chicago just got more valuable, as they’ll now jet you all the way over to Kuala Lumpur. From the United States options are somewhat limited, but redeemable flights exist out of Los Angeles International Airport to both Kuala Lumpur and Tokyo. After that you’re in Malaysia, so your options to travel even farther are plentiful.

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