Tag: Lost Luggage

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Believe It or Not, Study Shows Airlines Are Losing Fewer Bags Than Ever

March 26, 2014 at 2:06 PM | by | ()

For anyone that's been delayed or inconvenienced by lost luggage of late, this news will probably not be well received, or better yet, believed. But the 10th annual SITA Baggage Report reveals that airlines are improving upon their ability to keep track of bags.

According to the study, the current rate at which bags are lost or delayed is the lowest it has ever been, dropping more than 21% from 2012 to 6.96 bags per thousand passengers in 2013. This is a significant improvement from the dark days of 2007, when airlines mishandled almost 19 bags per thousands passengers. In total, the study says the annual cost of mishandled bags has dropped 50% over the past six years.

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Why Paying $1,000 to Tweet a Complaint at an Airline is Total Jerk Move

September 6, 2013 at 4:39 PM | by | ()

The growth of Twitter has had an uneven effect on the airline industry and its relationship to travelers.

On one hand, it has enabled the development of a real-time concierge service that really does help customers. We've publicly tweeted about airline-driven mistakes, then gotten transfered to direct messages, and then gotten incoming mobile phone calls...and then gotten our problems resolved. There are articles and even studies about the effectiveness of airlines' Twitter war rooms.

On the other hand, there's something about Twitter—and it's the same thing with Yelp and TripAdvisor—that transforms some people into gigantic douchebags. Or at the very least, it allows them to publicly highlight their douchebaggery in breathtaking ways. Let's take this gem of a user—the guy who paid $1,000 to promote a tweet attacking British Airways for temporarily misplacing his father's luggage—as a case study.

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Lost Luggage? Ask Nicely for a Toiletry Kit

Where: Spain
January 22, 2013 at 9:44 AM | by | ()

Luggage gets lost. Sometimes even our luggage gets lost. Most of the time it's no big deal since we planned accordingly and packed the essentials in a carry on and have what we need until the airline get their act together and delivers the bag. No big deal, right? Not all the time. In particular the time we put all our money on one color and let it roll on Iberia from Madrid to Mallorca.

It was a normal one-way flight to the Balearic Island. After what seemed like an uneventful check-in and after closer inspection we were given the wrong boarding passes. Inquiring about the confusion, collecting correct passes and a confirmation that the luggage will be loaded, we headed off to the lounge. In a surprise twist, our luggage was not on the belt in Palma.

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Trakdot: Already a Strong Contender for 2013 Travel Product of the Year

January 7, 2013 at 11:59 AM | by | ()

The 2013 Consumer Electronics Show begins this week and so, as happens every year, the weekend saw a bevy of new items fighting for space on the tech blogs. One that broke through is a new product called Trakdot, which promises to give travelers realtime tracking of lost luggage via a $50 tracking device plus $12.99 per year.

Given some of the travel hell we've gone through with lost luggage that airlines couldn't quite find in quite a bit of time, you'll understand why we were instantly intrigued. And given how 26 million bags per year get lost every year according to the Trakdot press release, we're assuming that at least some of you guys are going to be intrigued as well.

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Lost Luggage Drama Drops for Rachel Zoe in St. Barts

January 2, 2012 at 10:14 AM | by | ()

When you’ve got loads of designer clothes that just need to get there on time, we’d probably recommend carrying on. Unfortunately for Rachel Zoe—famous for dressing celebs and her The Rachel Zoe Project show—checking things was apparently the only option, and now she’s missing all kinds of stuff.

The stylist to the starts was heading to Miami and then on to St. Barts to celebrate the holidays and took to the skies aboard American Airlines thinking that everything would go swell. She was wrong, and now like a week later all her stuff is missing somewhere in the maze of baggage carts, conveyor belts, and handlers in the American Airlines system. Her Gucci jackets and Missoni goods are nowhere to be found, and she’s taking to Twitter to complain about it.

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The Incandescent Incompetence of US Airways' Outsourced Baggage Recovery Call Center

January 14, 2011 at 6:08 PM | by | ()

Catch the first half of this lost luggage drama here!

To recap: Last Sunday, US Airways shuffled us through 16 hours, 4 flights, and 2 different airlines to get from LA to DC. The trip was a comedy of incompetence, capped off by the airline losing our holiday-gift-filled luggage. That was extra obnoxious insofar as we specifically asked for the simplest itinerary when we were getting rerouted up and down the East Coast, explicitly because we couldn't afford to lose that bag. But that's not what this post is about.

Instead this story is about how US Airways has seemingly gone out of its way to design the world's worst baggage recovery customer service system. Some of the post is necessarily speculative, since the airline's press office declined to respond to our questions about the location and scope of US Airways' baggage recovery call center. But given how we've personally spent over 100 hours on the phone now with these tools trying to recover our one lost bag, we're pretty confident we've got the basics down.

Here we go...

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Travel Rant: US Airways' Incandescent Incompetence with a Single Checked Luggage

January 12, 2011 at 3:31 PM | by | ()

Some old school US Airways planes

Who doesn't love a good travel rant? Well we're here to make you day with a sweet little rant from Jaunted writer Omri, who had the pleasure of checking a bag and having it lost in transit. It sucks, sure, but then it became a nightmare. Now let's get to the ranting...

Welcome to Part I of our two-part series on the borderline comedic but mindblowingly frustrating experience we're having with US Airways. Last Sunday they were supposed to get us from Washington DC to Los Angeles on a couple of morning flights, with everything being wrapped up by about 10am. Fast forward to 7:30pm Sunday night and we've gone through four flights at three airports on two airlines, all over 14 hours...and the airline lost our luggage. The emphasis is on lost because—had they merely delayed our luggage—we wouldn't need two different posts to peel back the many layers of airline incompetence on display.

But we do need two posts, because this has been such a learning experience and—if we here at Jaunted are about anything—we're all about learning. So today we'll go over what happened and the things we learned about the airports we "visited." And on Friday we'll dive into our in-depth investigation of their baggage recovery policy, complete with stonewalling by US Airway's press people. Preview: outsourcing baggage recovery services to India is fun for everyone, except anyone who loses baggage.

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American Airlines Loses Supermodel's Luggage, Including Her Wedding Dress

November 10, 2010 at 9:00 AM | by | ()

There are some times, when you're a celebrity, when it's totally worth it to pony up the extra cash and just got with a private jet. We bet rock god Alice Cooper learned this lesson when British Airways lost the luggage containing his gruesome props for a London show, and now it's supermodel (and Victoria's Secret Angel) Miranda Kerr's turn. The Aussie beauty married Orlando Bloom earlier this summer, and wore a vintage wedding dress, which is now somewhere lost in American Airlines' system.

It's a bit late for her to reach out for help on this matter months and months later, but she reached out on Facebook to ask her fans about their experiences with lost luggage on American. We're going to borrow the powers of Captain Hindsight here to say that her decision to check her luggage, with her vintage Collette Dinnigan-designed dress inside, was a bad idea in the first place.

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British Airways Loses Alice Cooper's Luggage, Fake Blood and All

November 1, 2010 at 9:09 AM | by | ()

Do you know why heavy metal legend Alice Cooper is so sad? It's because British Airways lost his luggage, a precious cargo of fake blood and other gory props destined to be a part of his "Halloween Night of Fears" show in London. Frankly, we're surprised he's traveled so easily all these years without encountering lost baggage problems, especially considering what he usually packs. Says RTT News:

...Airport officials were taken aback when Cooper detailed the contents of his misplaced luggage. The pieces reportedly contained fake blood used to simulate Cooper's death on stage along with an oversize needle, bones and skulls.

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US Airways Loses Luggage Filled with $50,000-Worth of Gucci Heirlooms

September 24, 2010 at 9:01 AM | by | ()

Have you had your bag lost by the airlines one too many times? Join the club! It's a club that now includes Giorgio Gucci, heir to the luxury brand Gucci and recent victim of shoddy baggage handling. Gucci flew into Philadelphia from Madrid and continued down to Washington DC a few days ago, in order to appear before Congress during their discussions of counterfeit goods. His baggage didn't follow him. US Airways lost it, but you see this isn't any regular old baggage, it's $50,000-worth of historical Gucci items.

The luggage contents, including Gucci bags handmade by his grandparents, custom suits for his Congressional appearance and hundreds of family photos, were to be used in the filming of a documentary about Gucci's life. We're betting he was traveling with Gucci luggage as well, and perhaps some baggage handler thought the luxury case too delicious to let pass by. As a result of the missing baggage, Giorgio had to rush to buy a cheap suit for his big day at Congress.

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Have You Seen the New York Times' iPod Nano They Lost on a Plane?

May 24, 2010 at 12:43 PM | by | ()

Hey, United Airlines, you've got the New York Times' blue iPod nano and apparently you're not giving it back!

Earlier this month, a New York Times online writer lost said iPod on her flight from Philly to San Francisco, and she's devoted so much time to attempting to retrieve it through the appropriate channels that it deserved a story. We've tried to tell air travelers that once something is left onboard a plane—something that isn't as important to travel as a passport, say—it's as good as gone. Think of it as like leaving something in a taxi cab, but a taxi cab with a nationwide fleet.

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Left Your iPad at the Gate? How to Use Airport Lost and Found

April 7, 2010 at 8:38 AM | by | ()

We’ve all experienced that awful moment in one way or another. That rush of adrenaline just solidifies your worst nightmare—you’ve left some kind of electronic gadget back at the gate. Now it’s so very clear, you left your new iPad plugged into the wall for a quick charge before take-off and now it’s too late. Well there’s always hope that some nice passenger will get it back to you thanks to airport lost and found. We’ve done a little detective work to help out in case of an electronic emergency, but let’s be honest, if it really was an iPad it’s probably gone for good.

Pretty much all the major airports around the country have some sort of lost and found office, but the availability of their operations varies widely. For example the office at Charlotte Douglas International Airport is only open from noon until 2pm, and after that your goodies become property of the city of Charlotte—we guess that’s better than nothing. We’ll remember to hold onto our stuff extra tightly when headed through Charlotte, especially if we’re on US Airwaysthey’re already on our list.

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