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Booking Sites
Travel Lawsuits: Kayak Countersues American
September 2, 2008 at 1:40 PM | 0 Comments
Remember that American Airlines-Kayak feud that started earlier this summer? After AA got upset with the way the booking engine was posting its fare data, Kayak yanked the info, leading to allegations from both sides about who started the trouble.
On August 5, AA filed a lawsuit in Texas asking the court to stop Kayak from using its fare info--and for damages. Right before the holiday weekend, the booking site filed its answer--and its counterclaims.
Booking Sites
Kayak's Blog Suddenly Looking Less Than Transparent
August 8, 2008 at 10:54 AM | 3 Comments
Just days ago, we were praising Kayak for being transparent about its role in an ongoing saga with American Airlines about whether or not the fare search aggregator should be allowed to show the airline's pricing info. But one thing we didn't hear about on the official Kayak blog this week? A lawsuit AA filed against the company on August 5.
In the court papers, American alleges that Kayak:
Displayed American fare content obtained from Orbitz.com and Cheaptickets.com. [Kayak] would display American fare content ... above the AA.com listings. This siphoning of American fare content from other websites undermined American's efforts to reduce its distribution costs and violated the plain terms of [an agreement between the two companies].
The ultimate decision to pull American's fare content was made by Kayak on June 30, when the search company terminated the agreement it had with AA about displaying the carrier's inventory.
Booking Sites
Booking Engine Fiascos: Kayak Owning the AA Saga Narrative
August 1, 2008 at 3:05 PM | 0 Comments
Today is day one of No-AA-Fares-on-Kayak, and the travel search aggregator has issued a statement that finally clarifies why you won't be seeing American Airlines' fare info on the site anymore. (You'll still be able to check the carrier's schedules, but to find the actual cost of those flights, you'll have to manually check another site.)
Here's Kayak's explanation:
American asked us to suppress search results from online travel agency partners as a condition to displaying their fares on Kayak.com and SideStep.com. We remain committed to providing a comprehensive and objective display to our users.
Therefore, Kayak.com and SideStep.com are displaying schedules only (not prices) for American Airlines flights.
We shouldn't have to tell you that American has yet to release its own version of events--except of course for a brief statement the carrier sent to Budget Travel. Where did Kayak release its statement? Its own blog, natch.
Related Stories:
· Kayak Statement on American Airlines [Official Site]
· Trying to Parse the Kayak-AA Drama [Jaunted]
Booking Sites
Booking Engine Fiascos: Trying to Parse the Kayak-AA Drama
July 24, 2008 at 1:34 PM | 3 Comments
From August 1, Jaunted's preferred travel search engine, Kayak, won't be displaying fares for American Airlines flights. While TechCrunch, which originally reported the story, says that's because the aggregator "tends to show AA flights through its partnership with Orbitz instead of directly from American," this screen capture clearly shows that's but one option Kayak supplies bargain hunters.
In fact, CEO Steve Hafner (or someone using his name) clarified, leaving a comment on TechCrunch:
American asked us to suppress search results from competing websites as a condition to displaying their fares. This is simply not something that Kayak will do.
