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LCCs Now Bragging About How They're Not Screwing Over Customers

EasyJet and Air Berlin tracked down reporters this morning to announce that, in sharp contrast to Ryanair, they will not be removing their check-in desks from the airports they service. The airlines, in a bit of a throwback, cited the concept of "service" as the basis for their decision. How quaint:

'To have somebody in the airport you can ask questions to, and to take baggage for free, is a crucial part of our service,' said Alexandra Mueller, a spokeswomen for Air Berlin, Europe’s third-largest low-fare carrier... EasyJet, Europe’s No. 2 discount carrier, has 'no plans to go down the Ryanair route,' said Samantha Day, a company spokeswoman. The Luton, England-based airline may introduce free online check-in for all passengers this winter, she said. Now, only customers traveling with hand baggage can check in online.

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