Tag: American AIrlines

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Airlines Are Making Record Profits... So Why Does Customer Experience Still Suck?

April 27, 2015 at 3:54 PM | by | Comments (0)

For so many years, the often-heard excuse for poor experiences aboard airlines was always about money. Why did they stop serving food? Why are there more seats on board? Why have routes disappeared? Why are they charging for bags? It was because the airlines were poor, or about to be poor, and were doing the best they can to make ends meet.

Well, recent reports from Fortune and the New York Times are suggesting that it's time to change that tune, because, first and foremost, airlines are not poor anymore.

According to the Dallas Morning News, American Airlines made a profit of $1.2 billion in the first quarter of 2015, crushing its previous first quarter profit record of $480 million. In January, USA Today provided more details about airlines' soaring stock prices and historic 2014 profits.

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American and Delta Say Sayonara to Duty-Free, and That's a Good Thing

March 23, 2015 at 10:08 AM | by | Comments (0)

In-flight duty-free is nearly dunzo.

At some point last week, American Airlines unceremoniously ended in-flight sales of duty-free items, removing the sticky catalogs from seatback pockets, shutting down the duty-free website, and canceling that time when, in the calm middle of the flight, flight attendants ask if you'd like to spend $75 on a run-of-the-mill bottle of scotch.

While the reason for the cancellation isn't clear—frequent flyers around the internet have rumored that it's a contractual disagreement—we do know that American isn't the first to put the products back on the shelf. In August of last year, Delta did the exact same thing, quietly calling it quits on their in-flight duty-free.

We've gotten over the shock after the Delta news, and realize it's not such a huge issue since airports and other international airlines aren't giving up their own duty-free.

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It's the Final Countdown for US Airways Frequent Flyer Miles

March 16, 2015 at 10:58 AM | by | Comments (0)

US Airways' Twitter is done.

US Airways' 767-200s have finished flying.

And planes painted in US Airways' flag livery are taking turns in the paint shop, emerging with AA's shiny #newAmerican stripes.

Next up on the laundry list of to-dos before the merger completes is to close up US Airways' frequent flyer program, Dividend Miles. Think of it as "spring cleaning" for AA, as the process is in full swing right now.

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American Airlines Refused to Refund Grieving Family's Tickets, Guess What Happened Next?

March 12, 2015 at 3:42 PM | by | Comments (0)

File this one under "what the hell were they thinking?"

American Airlines got a request from a an Illinois family whose young daughter had died. Understandably, they were too crushed to take the vacation they had all planned to take together, and they were hoping to get their airline tickets refunded. This matter should have been handled immediately, quietly, and in its entirety.

So of course that's not at all what happened. Instead, the airline sent an apologetic note, expressing their sorrow for the death of the girl but firmly explaining that the tickets were non-refundable. Mom shared her story on her Facebook page, and from there nature took its course.

An online rage mob formed (kind of appropriately, in this case) and on Tuesday American ended up providing the refunds.

Quote unquote "We fully refunded [her] ticket last night and apologized to [the family] for not doing so immediately when she first contacted us." No kidding.

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And Just Like That, US Airways Tweets Its Final Tweet

March 2, 2015 at 10:10 AM | by | Comments (0)

Let us bow our heads and take a moment to remember the life of the US Airways twitter account which, over the weekend, tweeted its final tweet.

As part of the ongoing merger with ongoing merger with American Airlines, US Airways’ planes, crew, reservations systems, frequent flyer programs, and—yes—social media streams will be folded into AA. February 28 just happened to be the date they chose to be unified under one Twitter account.

So, what does this mean for travelers?

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What to Look For When Booking on American Airlines' New Boeing 787 Dreamliner

February 16, 2015 at 11:20 AM | by | Comments (0)

As promised, American Airlines worked through this long weekend to open up booking for the first flights of their brand new Boeing 787 Dreamliner, and there's good news and bad news.

The good news is that both inaugurals—between Dallas-DFW and Chicago-ORD on May 7—still have some seat availability.

The bad news is that those seats won't come cheap; American is managing demand by making the 787-operated flights that day the most expensive, from nearly $500-$600 each way when the other flights (mostly operated by MD-80s) are $109. It's a 2.5-hour flight, which is a challengingly short period of time to enjoy such a festive flight and still push all the buttons and flip all the switches on the new in-flight entertainment, new seats, and new...well...everything else (auto-closing toilet lids!).

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How Much Longer Does US Airways Have Before It's No More?

February 13, 2015 at 10:27 AM | by | Comments (0)

Way, way back in 2010, a Jaunted writer asked the question, as part of a rant, "US Airways, do they still even exist?"

Five years later and we can only answer that with "well, kinda."

The airline known as US Airways continues to merge with American Airlines and flew its final 767-200 revenue flight yesterday, from Philadelphia to Charlotte. This is but the first of many lasts for US Airways, and indeed we've already seen US Airways planes fully painted in the #newAmerican colors out on the tarmac.

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Finally! American Airlines Reveals 787 Dreamliner Launch Dates, Routes, Interior

February 11, 2015 at 1:13 PM | by | Comment (1)

Forget Valentine's Day. February 14, for frequent flyers, has a new meaning this year thanks to a big announcement today from American Airlines. This Saturday, a date typically reserved for boxes of chocolates and flower bouquets, will be the day reservations open for domestic and international flights on AA's brand new Boeing 787 Dreamliner.

Wait—that's not all.

Along with the tease to get your credit cards ready for this Saturday's ticket rush, American Airlines also granted the first peek inside the plane, posting three photos each of Business Class and Economy Class to their social media networks.

Still more.

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Every Day is #ThrowbackThursday for American Airlines' New Amenity Kits

February 3, 2015 at 5:57 PM | by | Comments (3)

If you've visited the official American Airlines Facebook page or actually opened your AAdvantage statement email anytime in the last month, you may have noticed a hashtag popping up here and there. It's #goingforgreat, and it represents the airline's plan to spend $2 billion towards improving the passenger experience.

Today arrived one of the more fun bits of news surrounding #goingforgreat; American is re-designing and re-packing their amenity kits!

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Everyone Chime In Now: Who Has The Best Long-Haul Business Class?

January 26, 2015 at 3:20 PM | by | Comments (4)

British Airways Club World

Let’s not beat about the bush: if you’re flying long-haul, business class is best. In fact, once you’ve turned left on a plane, and tasted that delicious champagne and that (hopefully) flat bed, it will take nerves of steel to cross an ocean in any other way.

But not all business classes are created equal. Some are worth that premium price; others less so. Some are best for working; others for sleeping; and others for simply feeling glam (as you'll see below, it's a very personal choice). So because, much as we’d like to, we can’t all afford biz all of the time, we asked the frequent flyers of Jaunted (plus an extremely knowledgeable friend) two questions: which business class is your favorite, and which would you not bother with? Because, if you’re going to splurge, it’d be a shame to land up with a dud, right? #firstworldproblemsalltheway

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What's So Special About Today's American Airlines 787 Landing at DFW

January 23, 2015 at 4:06 PM | by | Comments (0)

TGIF! Not only is Friday the best of the week because it means the weekend is here, but this Friday in particular ranks highly as it marks the day American Airlines flies their first Boeing 787 Dreamliner (of the 42 they have on order) home to Dallas.

The aircraft—gleaming in the "New American" striped livery— flew earlier this morning from Boeing's factory in Everett, WA , slicing the skies with its raked, carbon fiber wings before a scheduled 4:21pm landing time at American's HQ at Dallas-Ft Worth DFW. The airline signed the final documents and symbolically took the key for the plane from Boeing just yesterday, but don't expect to be able to book a ticket on it until this spring at the earliest.

The details of the arrival, according to Dallas News:

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5 Reasons To Give Airlines a Celebration Emoji This Week

January 9, 2015 at 5:13 PM | by | Comments (0)

In the spirit of New Years' Resolutions, we're choosing to be filled with love and light when it comes to airlines. So instead of focusing on the terrible TSA theater, the crappy meals served in-flight, the nickel-and-diming onboard, the exasperated attitudes at the gate or the rampant idiocy in the baggage claim, we're focusing on airlines and flight attendants doing it right. No, we don't anticipate this lasting all year but we'll try to last a month.

1. THE NEXT TIME YOU THINK IT'S TOO COLD OUT, THINK ABOUT THIS GUY



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