Tag: American AIrlines

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American Airlines' New Lounge Design Hits the Mark

May 20, 2015 at 10:05 AM | by | Comments (0)

It's not often that we find ourselves saying that we actually enjoy a U.S. air carrier's choices for an airport lounge. But our tune might be changing after experiencing first-hand how American Airlines is taking their #NewAmerican mantra seriously. On a recent flight out of Chicago's O'Hare International Airport, we were pretty impressed by the fresh design and approach behind the sliding door of American's Admirals Club. It's all part of the carrier's larger rebranding strategy, which has also included overhauled menus, refreshed cabins, a plan for new uniforms, and now some lounges that are comfy enough for any frequent flier.

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Ranking US Airlines By Their In-Flight Music Playlists

May 19, 2015 at 11:00 AM | by | Comments (0)

Icelandair aires Björk. Norwegian Air Shuttle plays unpronounceable Scandinavian artists like Röyksopp. And Hawaiian Airlines leaves passengers with some soothing ukulele. In-flight music sets the tone for an entire journey. While boarding your flight, would you rather hear some overly dramatic piano cover of Asia’s "Heat of the Moment" like it’s 1982, or bounce to the addictive electronic beats of The XX?

We decided to examine the music on various US airlines. Who has the best tunes? To decide, we considered criteria like modernity, tempo, mood setting capabilities, variety — and number of piano or glee club cover songs.

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There's Two More Chances to Fly an American Airlines 787 Inaugural (For Now)

May 8, 2015 at 4:42 PM | by | Comments (0)

Yesterday marked the very first day of regular commercial flights for American Airlines' newest to their fleet: the Boeing 787 Dreamliner.

The brand new plane, the first for AA of 42 787s on order, left Dallas-Ft Worh Airport for Chicago-O'Hare, a typically rote domestic flight turned celebration for the introduction of the aircraft.

Now we have good news and bad news.

The bad news is that the AA 787, which has already been inducted into domestic service, has had her party and you're a little late to it. The good news is that, with American welcoming more than just one 787, there's plenty more partying in the near future.

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Good News! American Airlines' Economy Class Breakfast is Finally Edible

May 7, 2015 at 5:00 PM | by | Comments (0)

It may have taken a few years, but American Airlines has finally come around to offering a better breakfast in economy class, on long-haul flights.

You see, it used to be that passengers in the back of plane, on transatlantic flights between the U.S. and Europe, were treated (we use the word sarcastically) to a small and salty hot dinner then, several hours later and before arrival at the destination, a greasy croissant would arrive on a tray. Said croissant would leave grease marks all over the tray, be accompanied by orange juice and little side packets of butter and jam, and altogether make you feel as though your face were a grease slick until you eventually had a chance to shower away the memory of the flight.

We first complained about the meal way, way back in 2011, and went on to take a distinct interest in airline breakfast meals over the years. See our "Surprisingly Awesome Airline Meals" category for times when airlines actually got it right.

Now, the AA has finally cleaned up their act to change economy class breakfast into a pleasant little boxed meal containing things you might want to eat, and wouldn't feel gross for ingesting after a lengthy trip.

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Boeing Bummer: Fewer 787s Coming To America

April 28, 2015 at 8:56 AM | by | Comments (0)

Bad news for those looking to score a trip aboard a Boeing 787 Dreamliner here in the nifty fifty, as a couple of carriers are changing up their plans and orders as apparently the latest isn’t necessarily the greatest.

United has a whole bunch of 787s on order, and that’s in addition to the ones they’re already flying. According to the Associated Press and ABC News, United is pretty cool with the 787; however, they’re just looking for something a little bit bigger for certain routes. Boeing will still be their bird of choice, as the plan is to trade in some of the 787s for Boeing 777-300ERs. All in all they will be reordering ten of the different planes—hey, at least they didn’t call Airbus!

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Airlines Are Making Record Profits... So Why Does Customer Experience Still Suck?

April 27, 2015 at 3:54 PM | by | Comments (0)

For so many years, the often-heard excuse for poor experiences aboard airlines was always about money. Why did they stop serving food? Why are there more seats on board? Why have routes disappeared? Why are they charging for bags? It was because the airlines were poor, or about to be poor, and were doing the best they can to make ends meet.

Well, recent reports from Fortune and the New York Times are suggesting that it's time to change that tune, because, first and foremost, airlines are not poor anymore.

According to the Dallas Morning News, American Airlines made a profit of $1.2 billion in the first quarter of 2015, crushing its previous first quarter profit record of $480 million. In January, USA Today provided more details about airlines' soaring stock prices and historic 2014 profits.

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American and Delta Say Sayonara to Duty-Free, and That's a Good Thing

March 23, 2015 at 10:08 AM | by | Comments (0)

In-flight duty-free is nearly dunzo.

At some point last week, American Airlines unceremoniously ended in-flight sales of duty-free items, removing the sticky catalogs from seatback pockets, shutting down the duty-free website, and canceling that time when, in the calm middle of the flight, flight attendants ask if you'd like to spend $75 on a run-of-the-mill bottle of scotch.

While the reason for the cancellation isn't clear—frequent flyers around the internet have rumored that it's a contractual disagreement—we do know that American isn't the first to put the products back on the shelf. In August of last year, Delta did the exact same thing, quietly calling it quits on their in-flight duty-free.

We've gotten over the shock after the Delta news, and realize it's not such a huge issue since airports and other international airlines aren't giving up their own duty-free.

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It's the Final Countdown for US Airways Frequent Flyer Miles

March 16, 2015 at 10:58 AM | by | Comments (0)

US Airways' Twitter is done.

US Airways' 767-200s have finished flying.

And planes painted in US Airways' flag livery are taking turns in the paint shop, emerging with AA's shiny #newAmerican stripes.

Next up on the laundry list of to-dos before the merger completes is to close up US Airways' frequent flyer program, Dividend Miles. Think of it as "spring cleaning" for AA, as the process is in full swing right now.

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American Airlines Refused to Refund Grieving Family's Tickets, Guess What Happened Next?

March 12, 2015 at 3:42 PM | by | Comments (0)

File this one under "what the hell were they thinking?"

American Airlines got a request from a an Illinois family whose young daughter had died. Understandably, they were too crushed to take the vacation they had all planned to take together, and they were hoping to get their airline tickets refunded. This matter should have been handled immediately, quietly, and in its entirety.

So of course that's not at all what happened. Instead, the airline sent an apologetic note, expressing their sorrow for the death of the girl but firmly explaining that the tickets were non-refundable. Mom shared her story on her Facebook page, and from there nature took its course.

An online rage mob formed (kind of appropriately, in this case) and on Tuesday American ended up providing the refunds.

Quote unquote "We fully refunded [her] ticket last night and apologized to [the family] for not doing so immediately when she first contacted us." No kidding.

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And Just Like That, US Airways Tweets Its Final Tweet

March 2, 2015 at 10:10 AM | by | Comments (0)

Let us bow our heads and take a moment to remember the life of the US Airways twitter account which, over the weekend, tweeted its final tweet.

As part of the ongoing merger with ongoing merger with American Airlines, US Airways’ planes, crew, reservations systems, frequent flyer programs, and—yes—social media streams will be folded into AA. February 28 just happened to be the date they chose to be unified under one Twitter account.

So, what does this mean for travelers?

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What to Look For When Booking on American Airlines' New Boeing 787 Dreamliner

February 16, 2015 at 11:20 AM | by | Comments (0)

As promised, American Airlines worked through this long weekend to open up booking for the first flights of their brand new Boeing 787 Dreamliner, and there's good news and bad news.

The good news is that both inaugurals—between Dallas-DFW and Chicago-ORD on May 7—still have some seat availability.

The bad news is that those seats won't come cheap; American is managing demand by making the 787-operated flights that day the most expensive, from nearly $500-$600 each way when the other flights (mostly operated by MD-80s) are $109. It's a 2.5-hour flight, which is a challengingly short period of time to enjoy such a festive flight and still push all the buttons and flip all the switches on the new in-flight entertainment, new seats, and new...well...everything else (auto-closing toilet lids!).

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How Much Longer Does US Airways Have Before It's No More?

February 13, 2015 at 10:27 AM | by | Comments (0)

Way, way back in 2010, a Jaunted writer asked the question, as part of a rant, "US Airways, do they still even exist?"

Five years later and we can only answer that with "well, kinda."

The airline known as US Airways continues to merge with American Airlines and flew its final 767-200 revenue flight yesterday, from Philadelphia to Charlotte. This is but the first of many lasts for US Airways, and indeed we've already seen US Airways planes fully painted in the #newAmerican colors out on the tarmac.

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