Enforcing the airline's carry-on size and weight limits are new ‘cabin baggage officers’, who will appear at airports in Melbourne, Sydney, Brisbane, Cairns and the Gold Coast on a trial basis.
These staff are tasked with weighing and measuring customers' bags, and will arrange to have bags checked in if they’re oversized or and/or too heavy to be taken into the cabin.
They'll specifically be tasked with "discreet professional handling of customers with excess carry-on baggage" and "weighing/measuring cabin baggage and charging applicable fees," although the official job description happens to leave off that they'll be doing all this while being argued with, screamed and/or cursed at, or purposefully ignored (all while already in a stressful airport setting).
Job postings for Jetstar Cabin Baggage Officers at both Cairns Airport and Brisbane/Gold Coast Airport are live online, and this is no joke. It's also just the start of a trend among airlines to squeeze passengers for all they can get, fee-wise. United threatened to similarly crack down on carry-on size, and actually did start implementing checks earlier this year.
And yes, if you are caught with excess or oversize carry-on baggage by a Cabin Baggage Officer, you will be charged the applicable fees to check or allow it onboard, at airport rates (higher than if prepaid online).
For now (at least), taking one carry-on plus a personal item is still free on Jetstar. With moves like the creation of this job, however, it seems only a matter of time until they'r ready to join the ranks of ultra-low-cost carriers like Frontier and Spirit, who charge for anything larger than a small purse.