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Passengers of Malaysia Airlines Have Time to Revise or Cancel a Flight Without Penalty

July 21, 2014 at 11:13 AM | by | ()

The fact that no one is placing blame on Malaysia Airlines for what happened to MH17 last week is not stopping the airline from offering full refunds to those who wish to cancel their future flights.

Passengers have until Thursday, July 24th, to make adjustments to their itineraries without a change fee, and even get reimbursed for a non-refundable ticket. The offer applies to flights scheduled now through the end of the calendar year.

We think the move deserves a hat tip. After the disappearance of MH370, we were critical of the way the situation was handled, but supportive of how Malaysia Airlines runs its business otherwise. Despite the unbelievable events of the two incidents, we found that the airline did a lot of things right on a day-to-day basis. Looks like Malaysia Airlines is learning from its mistakes, and has made a classy move here in this utmost display of customer service.

If you have a ticket but feel like you need some time before you fly again, call the MH Global Call Center at 1-300-88-3000. Remember, all changes must be made by this Thursday, July 24th.

[Photo: M Live]

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