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Have You Seen These 'HappyOrNot' Airport Opinion Raters?

July 16, 2014 at 6:52 AM | by | Comment (1)

Have you seen any of these HappyOrNot Machines in your travels? Apparently these little feedback kiosks have been kicking around at airports across the globe, as well as everywhere else from pizza places to other retail locations.

It’s all part of the plan to gather thoughts and opinions regarding the airport experience, as officials look to improve upon the traveler experience. There’s usually a question, and then some simple smiley faces—or sad faces—and corresponding colors to share your feelings.

Over at London-Heathrow it sounds like they’ve capture well over five million data points regarding opinions regarding airport security, so we’re sure they could draw some substantial conclusions regarding how things are going there.

It’s a clever idea and simple solution; however, we’d just want to ensure that airports, restaurants, and any other locations are actually doing something about any sad faces that they receive. As for us we haven’t seen these yet, but we’ll be on the lookout.

[Photo: proark90]

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Pressing the button makes a difference

Nice info for the editor and the readers who wonder whether pressing the button at Heathrow and other service, retail, fitness, healthcare locations makes a difference: it really does! HappyOrNot Ltd. data is usually closely integrated to the management processes & systems. The results are transparent throughout the organization and monitored and acted upon, daily. Many organizations are moving towards total transparency= revealing the results (and changes and corrective actions) for the customers also: in social media, customer mails and letters, info screens etc. Thumbs up for that! Br, Ville Levaniemi, President, HappyOrNot Americas, Co-Founder of HappyOrNot

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