That last part is especially interesting in today's world, one in which we talk so much about the frustrating fees that airlines deem necessary for their profitability due to anything and everything from increased oil prices to waving demand. So much of the blame for high expenses is projected outward by the airlines, yet it seems like they could save some serious cash if they stopped shooting themselves in the foot and solved their baggage-handling woes.
As the industry moves forward and costs continue to rise, perhaps this is one area where a little R&D could go a long way towards improving customer satisfaction and profit margins simultaneously. With any luck, these numbers will continue to improve as airlines experiment with new baggage technology that helps them watch over bags on connecting flights.
[Photo: Business Week]