During meal service, Nicki, our customer service manager, leaned over and (without prompting) asked if we wanted to celebrate the birthday with some sparkling wine. After recovering from the shock that she knew, we smiled and agreed to a little glass of bubbles. She returned and presented the little bottles with carefully folded napkins to act as drip guards, which also happened to perfectly showcase the 'Qantas' branding.
As if this wasn't enough, right after we started our initial decent, Nicki came back to our seat to present a bottle of wine as a gift and a handwritten card on Qantas stationary from the crew of the flight. Naturally, this special service made us feel quite appreciated and put a giant smile on our face.
The fun didn't stop there. Upon landing, Nicki welcomed all passengers to the airport on the PA system and, again, sent out her best birthday wishes for the "passenger in seat 2A" (we're Qantas frequent flyers traveling on our own in Business). After a few seconds of blushing we knew this birthday would be one of the most memorable.
[Photo: Rayme Gorniak for Jaunted]