One of the most noticeable changes for passengers is in how they're to be addressed. Use of the word "mate" is now banned and this quintessentially Australian term is not to be used unless otherwise specified on the customer's frequent flyer profile.
This isn't the first time we have heard of airlines training their cabin crew to be a bit more polished. Singapore Airlines send their aptly named Singapore Girls to "deportment classes" to ensure a top-notch passenger experience. Virgin Atlantic also recently trained their Upper Deck cabin crew to whisper at an appropriate level for business class passengers. Virgin Australia only continues what seems to be a slow return to the white glove service tradition once thought lost to the ages.
[Photo: Virgin Australia/Facebook]