Has Cush ever had a chance to try one of Portland's famous Voodoo Donuts? Surprisingly enough, he replied that he'd not been to Portland before, "but I love beer and the Pacific Northwest, so I'm excited to explore both during my visit."
Since Virgin America is extremely proud of their customer service both on the ground and in the air, we asked why every Virgin America employee always seems so genuinely happy. Well, "we hire happy people and have created an environment that allows our team members to contribute and to use their imagination when it comes to serving our guests," Cush said.
While most airlines are still struggling to equip their fleet with wifi and seatback entertainment systems, Virgin America is already planning to kick theirs up another notch with a coming-soon upgrade. We asked Mr. Cush about the forthcoming update to the displays (think bigger, more responsive, and more awesome-er in general) and he relayed that they've made significant progress testing the new displays and hope to have them available the first half of next year.
Our final questionwill we have a reason to dig out our Hawaiian shirt collection anytime soon?relates to some whispers we've heard lately. And though that got a huge laugh, Mr. Cush did reiterate that while Hawaii is definitely a destination they want to explore, it's really all about timing, the right aircraft, and doing it like no one else does.
After a few bumps on our descent, we landed in Portland to a water cannon salute and sunshine, even though it had been pouring just a few hours earlier. TIME TO PARTY!
Disclosure: We're traveling as a guest of Virgin America, but rest assured that all images and opinions are completely and utterly our own.
[Photos: Andy Miles for Jaunted]