/ / / / /

TSA Wraps Up a Very, Very, Very Bad Month

June 29, 2012 at 1:02 PM | by | Comments (2)

The PR and politics around TSA go through cycles. Sometimes the agency is on a high. They employ some fairly sophisticated public relations people, and those people do a good job providing national and local media with updates about guns and knives that agents confiscate. From March through May there were stories about weapons confiscated in New York and Sacramento and Ohio and Atlanta and Providence and Salt Lake City and New York again. There were daily and annual summaries about confiscated guns, and TSA even held a show and tell and invited the media.

Sometimes that press coverage clicks for the airport security agency—saving a traveler who was having a heart attack always helps - and it ends up having relatively good months. June was not one of those months.

May wrapped up with stories about how the TSA was looking to raise fees in order to generate revenue and hire better people, a goal we're in favor of but a mechanism that we're less happy about. Those stories were kind of neutral, and from there it's been all downhill. An ex-con evaded security and walked on a plane in San Diego without a ticket. The agency fired 8 workers in Newark for sleeping on the job and needs to fire another 7 agents in Philadelphia for the same thing. A JFK terminal had to be evacuated after a metal detector was found unplugged. And now there's that national story about the grandmother's urn that got spilled.

In addition to just being bad, these also look bad. Even worse from a media perspective, bad news crowds out good news. The drip-drip-drip of incompetence makes it difficult to get positive attention. No one wants to write an article how many guns were intercepted in June when they can paint a picture of grandma's ashes getting scattered at a checkpoint.

Now for the political consequences, because of course there were going to be political consequences. We've written maybe too-thorough posts about why Congressional attacks on TSA usually bounce between useless bluster and worse-than-useless bluster, and it also bears mentioning that all the theatrical grandstanding about how Americans are increasingly "disgusted" by TSA is just flat out untrue. But after the month the agency had, they needed to get hauled into the principal's office and yelled at for a while.

House Republicans more or less used TSA as a pinata over a series of June hearings, alternating between bashing the agency and going meta about how it has "an image problem in the Congress." Congress is indeed preparing a one-two punch, with a renewed privatization push coming out of the House and a passengers' bill of rights coming out of the Senate. The combination of which would functionally end TSA, at least as we know it. The bills aren't going to pass and if they did they'd get vetoed by the President, but saying things is fun and so that's what our elected officials are doing this month.

Oh well. At least we've moved past the idea of mandatory on-site passenger advocates, which in addition to being obnoxious showboating was also kind of inexplicably stupid.

[Photo: mrkathika / Flickr]

Comments (2)

Post a Comment

Yeah, Keep Telling Yourself that TSA is Great

You're kidding, right? In support of your assertion that America's don't hate TSA, you cite a study by travel agents, conducted using the highly scientific "facebook and twitter" methodology. Gee, you don't think travel agents have a vested interest in making people think everything is rosy at the airport, do you? Here's a news flash for you: people may have been cowed into submission, but we're still completely disgusted with this sick agency. They are a disgrace and an embarrassment. And there is no pending legislation that will do anything anywhere like "functionally end TSA." OH, and it was GrandPas ashes, not Grandmas. But other than those things, great article. You guys will almost certainly get a Pulitzer for this one.

Regarding our love for the TSA

No, TSA does suck and we do all hate it. And the NDAA. And use of drones against American citizens. And the unPatriot Act. And Obamas lackey Janet Napolatino along with her lackey John Pistole. Of course I'm only speaking for those with an I.Q. over moron.

Join the conversation!

Not a member? .