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So, Which Airline Supposedly Has the Rudest Crew?

January 2, 2013 at 12:30 PM | by | ()

These ladies don't look rude

Coming off a few days of our own little annual awards, this story might seem like it's part of The Jauntys, but it's most definitely not. In fact, this dubious accolade is nothing any airline would like to display on a shelf in their HQ. Instead, the award for the Rudest Flight Atttendant would make any airline exec sit upright in their seat and pay attention.

Skyscanner, a flight search engine, recently polled their customers on which airline they believed employed the least friendly cabin crew. Before we get to the answer, we need to detail the (very) unscientific survey. The survey group consisted of 1,000 website customers being asked questions about US carriers only.

With that disclaimer, they announced that the airline with the rudest crews goes to American Airlines; about a quarter of the respondents ticked that box. At a close second comes United and third, Delta. Looks like the legacy carriers are taking a beating.

Who scored the best? Virgin America, Frontier, Alaska Airlines, and JetBlue tied for the top spot with only 2% saying they had the rudest flight attendants.

Of course, there will be horror stories as well as magic moments for every airline and we have had more than a few of our own. What we can conclude from all of this is that the younger airlines typically have crew who smile a little easier than others. But after this hectic holiday season of travel, can you blame the ones who don't?

[Photo: carbonated/Flickr]

Archived Comments:

It's totally subjective.

Such a hilarious story! Rudeness is subjective so I don't really pay too much attention to these surveys which are completed by the "general public". I actually think the general public is quite rude anyway [those in glass houses...]. To qualify this, while I find it rude to be asked to move seats so that a family can sit together, or if I am asked to move because it's apparently inappropriate for a male adult to sit next to an unaccompanied child; others may find it rude if I object - I do book my seat early enough to select the specific seat that I want to sit in. But besides my pet hates, I think people just love to hate on American Airlines. I do pitty the flight attendants for having to deal with the (rude) general public.


... and I do agree with your conclusion that perhaps the younger [less jaded] crews do find it easier to crack a smile.

Cosign with AA

I'm convinced it is the pre-retirement airline. It's where they stick the surliest FA's just before it's time to collect their pension. Even on Caribbean hauls they are mean as all get out. How can you be mean when the sun is shining?