So we’ve had iPads for lounges, inflight entertainment and pilots, and now British Airways is taking it in another direction by doling them out to cabin crew.
According to the airline,
The iPad lets crew quickly identify where each customer is seated, who they are traveling with, their Executive Club status and any special meal requests. It gives cabin crew a whole library of information at their fingertips including timetables, safety manuals and customer service updates. It also means any issues can be logged with ground-based colleagues around the network prior to departure so solutions can be delivered while the flight is airborne.
The iPad will, in effect, replace the huge scroll of paper that crew normally use to work out who’s traveling and what they want.
100 cabin crew have been given one to trial, but according to BA, the aim is to roll it out to all senior crew “within the coming months”. But will it revitalize BA’s notoriously stuffy service? Only time will tell.
[Photo: The Times]
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