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What's the Deal with Airport Bathroom Attendants?

Where: Charlotte-Douglas International Airport [map], Charlotte, NC, United States
April 11, 2011 at 4:44 PM | by | Comments (2)

Airport washroom attendants. Yes, they do exist. Don't be frightened when you enter the bathroom at Charlotte-Douglas International Airport, because there will be an airport employee there to greet you, guide you to an available stall, and even pump the hand towel machine for you. It's weird and potentially off-putting and no other US airport seems to have this, so what's the deal with them?

The issue of the CLT bathroom attendants is pretty common; even skateboarder Tony Hawk has tweeted about them, and it wasn't until a friend ran into them during a US Airways layover this weekend that we realized how unsettling the unexpected interaction can be. Heck—the best restaurants and five-star hotels with happening lobby scenes don't even use attendants any more. So why this airport?

Charlotte-Douglas hired their attendants in 2006, so they're celebrating a five-year anniversary. Don't take that as a reason to tip, though. Their purpose at CLT is to regulate bathroom traffic and see to the cleanliness.

Try as you might, you can't escape the attendants; they're in every restroom at CLT. So do you tip? According to other travelers (and this extensive blog post questioning the cleanliness of the CLT ones in particular), the helpers have a tray of goodies. There's mouthwash, tissues and other niceties. It's wise to tip if you use something of these, above and beyond what you'd normally have in an airport restroom.

Our friend chose not to tip because, as he put it, "I don't tip for doing things I could do myself, and faster."

Bathroom attendants anywhere weird us out, but it seems the ones at Charlotte airport are successful in at least one regard—we're talking about them right now, aren't we?

[Photo: ICanHazCheeseburger]

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Ugh

I saw these at CLT last May and wrote about it here: http://www.jaunted.com/story/2010/5/18/101823/008/travel/Plane-Spotting+from+a+Rocking+Chair+at+CLT So annoying. I mean, I expect it from NYC nightclubs but not airports. Really, I'm flustered enough trying to drag my bag and other gear out of the bathroom. there's no way im coordinated enough to find a dollar and drop it in a jar. And it's also not necessary.

CLT bathroom attendants

This morning, the bathroom attendant in terminal B would not let me use the handicapped restroom. So I left to go look for another bathroom but returned since I had to really go and she actually stood in front of the stall and blocked me from using it. It was surreal!! Restrooms for the handicapped are required to be available, but are not required to be for the exclusive use of the handicapped. It is about providing accessibility, not priority. Besides, how does she know that I do not have a handicap? A handicap does not always have to be physically visible!! I had to take a 5 AM flight into CLT(which means I had to be at the airport at 4 AM) and had a 3 hour layover in CLT. I lugged my carry-on and laptop roller all the way from Terminal D, where my flight landed, to Terminal B, where I was to board my connecting flight. For those of you not familiar with CLT, it is a long trek from terminals D and F to the main terminal/s. I was already very tired to deal with her behavior. I travel via Charlotte every week, and I must say it gets very annoying with the attendants greeting you and directing you where exactly to tinkle. I mean it feels like they are potty training you out of diapers :P But the bottom line is, the attendant probably recognized me as one of the non-tippers and behaved that way. So, what are the airport taxes and airport fees for? I wonder??? I say the tip jars have to go!!!

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