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Didn't Like Your Flight? Get a Refund with OpenSkies' Money-Back Guarantee

September 8, 2010 at 2:40 PM | by | Comment (1)


Inside an OpenSkies cabin

Here's a bit of news you don't hear every day: OpenSkies, the British Airways-owned all-business class airline that flies between the US and France, is offering a money-back guarantee on their flights. To put it simply, if you don't enjoy the service the OpenSkies flight experience, then you can request a refund for your ticket price, which is usually at least $1500 round-trip.

The deal, announced today via the AP and Facebook, is called "Try OpenSkies, Love Everything or Pay Nothing." To take advantage of it, you've got to book and fly a round-trip with them from Newark or DC-Dulles to one of their three French destinations—Paris, Lyon, Nantes—by November 30, 2010. Then you've got to have a horrible flight, and who wants that to happen?

Odds are that, because of this promotion, OpenSkies crew and reservation agents will be on their best behavior for the next few months, giving passengers no concrete way to defend any refund requests. Even then, no change fees, airport fees, security fees or anything extra like that will be refunded. We highly doubt this new satisfaction guarantee will get you any money back, but you can check out all the fine print here.

OpenSkies is also offering a discount on flights to their Facebook fans. When booking, enter promo code FACBK150 for $150 off any OpenSkies flight between New York or Washington DC and Paris, booked and flown no later than November 30, 2010.

[Photo: Marco Wessel]

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Return to » Didn't Like Your Flight? Get a Refund with OpenSkies' Money-Back Guarantee


Good Marketing, but Try Getting the Refund

Actually claiming a refund likely won't be as easy as you think. Particularly if you are flying from Paris, the policies are severely restrictive, and the promotional fares will likely disqualify you from ever getting anything back. For example, I was 20 minutes late to check-in due to poor airport signage, and was forced to buy a new, full-fare ticket. No standby, no credit for the existing ticket. A month later, and 3 weeks after a partial refund was offered, nothing has been received and my emails are ignored. Read more at OpenSkies Review
OpenSkies Review on September 12, 2010 at 5:42 PM #Permalink

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