Carnival Cruise Lines Will Solve All Your Problems on Twitter
Gone are the days of writing a complaint letter to a travel company and then waiting weeks and weeks to hear back, if you hear back. Twitter is doing magical things for customer support, and it's the travel brands who are jumping in with both feet.
Early in July, Delta—the world's largest airline—introduced a Twitter account above and beyond their usual @Delta one. With @DeltaAssist, the airline's customer service reps could weed out the passengers with problems from those just talking about the airline on Twitter. It was a brilliant move, and it's still going full throttle a month later.
Someone else was listening when Delta announced their new assistance Twitter; it was Carnival Cruise Line, who've just launched their own dedicated customer service Twitter, @CCLSupport.
In just the first few days of addressing current and potential cruiser issues, they've answered a question from a handicapped man wanting to know if he'd be allowed on the "Behind the Fun" tour onboard the ships. (The answer is yes, but he may have to hang back from selected crew areas).
All of this is especially pertinent to us as not only do we have our family flying around this week on Delta, but we're packing for a cruise. Don't hate; we didn't have a say in it as it's a family thing. You can bet your butt that we've got both @DeltaAssist and @CCLSupport in the back of our minds for any mishaps or direct questions, and it actually does make us feel a heck of a lot less anxious.
[Photo: Flickr/CruiseNewsWeekly]
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