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The World's Largest Airline Now Solves Your Problems on Twitter

July 7, 2010 at 9:31 AM | by | Comments (0)

Some airlines like JetBlue and Virgin America were quick to join Twitter to help out passengers with questions, issues, and to just to be an online pal. Others like United Airlines offer up online-only flight deals in the form of what they have dubbed “Twares." And compared to all of these, the world’s largest airline has had a pretty generic personality in the world of social media until now.

Last week Delta introduced their newest online voice @DeltaAssist, and they’re hoping that this will serve as another tool to help you out when mechanical delays or Mother Nature leaves you stranded too far from home. The airline still wants you to call them up the old fashioned way to book travel or to argue about immediate disasters, but at least it’s a start.

The Twitter team is available on an East Coast schedule weekdays between 8am-9:30pm, so after hours you risk waiting on hold over the telephone with everyone else. The airline is still maintaining their @Delta account to let the world know about news, happenings, and the occasional weather warning; however, all the praise, questions, and travel hell meltdowns can now be handled by the Delta Assist team.

A separate account dedicated to customer service sounds like a step in the right direction, but Delta really needs to get the word out. Their main account has like 65,000 followers, but the new kid on the block only has around 800. We’re sure the first winter storm of the season will change that fairly quickly.

Related Stories:
· We're Listening @DeltaAssist [Delta Blog]
· More Cheap Airfares Come to Twitter with 'bmifridays' [Jaunted]
· Twitter coverage [Jaunted]

[Photo: Pylon757]

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