We always thought that if we had to pay for our bags, that the airlines then owed us better service, and that’s where Alaska Airlines is going with their baggage service guarantee. They’ve had a guarantee before, but their new one promises bags five minutes faster.
The airline assures passengers that they'll get checked baggage within 20 minutes, and if not, they’ll give you $20 off a future flight or 2,000 frequent flyer miles. The clock starts ticking once the flight parks at the gate, so make sure you start your cellphone stopwatch right when the pilot turns off the seatbelt light. We just hope that the baggage handlers have their chiropractors on speed dial.
Related Stories: [Photo: Xa'at]
· Alaska Airlines And Horizon Air Speed Up Baggage Service Guarantee [Official Site]
· Alaska Airlines Changes Baggage Fees, Guarantees [Pacific Business News]
· Baggage Fees coverage [Jaunted]