The Government Actually Wants To Hear Your Airline Complaints
For those of you that love complaining about your flights, there’s a new government website that will make you very happy. Hopefully you won’t need to use it, but if you feel like you got screwed during a flight, Uncle Sam wants to know about it. Ideally the government will actually do something about your complaints, but even if they don’t, it’s better than just keeping quiet about it.
The US Department of Transportation launched a website to give consumers a direct link to the air travel complaint form. Officials are hoping that with better access to the DOT, travelers will realize that they can complain to the federal government, and that it might actually bring results. With in-flight WiFi available on so many flights now, you’ll be able to share your travel hell before you even land. Maybe a Twitter account for the site will come next so we can send live updates to someone who might care about a dreaded tarmac delay and to enforce those new rules.
Besides tattle-tailing on the airlines, the website also provides useful information about airline statistics, travel tips, and bankruptcy updates—they even have the scoop dating back to when Pan Am shut its doors...in case you've just awoken from a several-decade-long coma. The complaints are already up for November 2009—Delta had the most with 95 if you’re keeping score—and the report has a handy summary of delays, denied boardings, and misplaced luggage. This is a website to bookmark for your next flight delay, even if you just use it to get the attention of an unfriendly gate agent or flight attendant.
Related Stories:
· Aviation Consumer Protection and Enforcement [Official Site]
· Government Fixes Up Airline Gripe Site [AJC]
· Travel News coverage [Jaunted]
[Photo: Official Site]
Comments (0)
Post a CommentReturn to » The Government Actually Wants To Hear Your Airline Complaints
Join the conversation!