Close User Name Password
Login Register
Travel alerts straight to your inbox:
 

Tags: / / / / /

Breaking News: JetAmerica Server Snafu or Pushing July Launch?

July 1, 2009 at 6:58 PM | by juliana | 2 Comments

UPDATE: Jet America has been delayed until August 14th.

We were really banking on JetAmerica taking off on July 13 but perhaps the fact that the airline never even put out a real photo of its jet fleet, we should have known that their inaugural flight date was not sent in stone, or is it?

A tipster emailed us to say that it looks like JetAmerica cancelled all of their July flights. Sure enough, when we went to search for a flight on July 15 we were shown the next available date was August 14. Then when we tried again, the next available date was suddenly August 16. What is happening here?

Since we actually have a reservation on Jet America in July, we dialed their odd 727 area code reservations number hoping for answers. While we were on hold for over 10 minutes we were repeatedly prompted to email Michelle for "marketing inquiries", odd for a reservation number, right? Oh, and at the 11 minute mark we got our answers.

JetAmerica: There is a problem with our server, it is only booking flights for August and September, IT says all should be fixed by end of day tomorrow.

Jaunted: So flights in July are still wheels up?

JetAmerica: As far as I know, yeah.

So is this just a server malfunction or is JetAmerica pushing their launch until August? Send us your tips if you got 'em.

2 Comments

Post a Comment

Return to » Breaking News: JetAmerica Server Snafu or Pushing July Launch?

  1. TheAirlineBlog

    Jaunted Member

    No Way

    I am willing to bet money this airline won't fly at all. Thanks for following up on this one! I am interested to see if this problem is fixed by the end of today!

    David
    http://www.theairlineblog.com

    July 2, 2009 at 11:47 AM
    #Permalink

  1. elbombo

    Jaunted Member

    Doesn't look good....

    I just received the following email from JetAmerica: Dear JetAmerica Customer, First, we thank you for your support in purchasing a ticket on Sun  America d/b/a JetAmerica ("JetAmerica").  Unfortunately, however, you  are receiving this notice to inform you that due to landing slot  issues in Newark, that we are going to have to delay our first  flights 30 days until August 14th.   When we started planning your  flight months ago, we were not required as an Indirect Air Carrier to  have landing and takeoff slots at Newark's Liberty International  Airport; however, due to recent policy clarifications, even Indirect  Air Carriers now have to have slots into and out of Newark.  We just  found out about this on May 30th and have been working hard to acquire  the slots from the FAA and other airlines; but, as of today, not all  the paperwork has been prepared for our signature guaranteeing our  arrival and departure slots in July and early August.  It's  unfortunate and perhaps unfair that the rules were changed on us, but   you are, of course, entitled to a full refund and your credit card  will be credited with a 100% refund within 7-14 days depending on what  credit card you used.  Also, recognizing that this is an  inconvenience; as a courtesy aimed at preventing erosion of consumer  confidence, JetAmerica will offer passengers who were originally  booked on flights from July 13 through August 13 special incentives to  rebook on future flights when they call our reservations center after  August 1st, 2009. These incentives include waiving the standard  $20 reservations convenience fee. We will also waive the $20 fee for  the first-checked piece of baggage and the seat assignment fees. We sincerely regret having to make this decision to delay our  flights by 30 days.  We know what a terrible inconvenience this may be  for you and we sincerely apologize.  
    July 2, 2009 at 4:09 PM
    #Permalink

Return to » Breaking News: JetAmerica Server Snafu or Pushing July Launch?

Leave a Comment

Not yet a member? Click here to become a member.

Already a member? Log in below:

Comment with your Facebook account.