Jaunted

Don't ride Megabus if you value your health! Below, I am including a letter I wrote to Megabus: My entire body is sore this morning from having to handle baggage while waiting for a 7 PM megabus operated by Eastern Travel on Thursday, April 9. I waited standing up in the cold for a total of 4 hours, from 6:30 - 10:30 when I was finally able to board a bus by begging the dispatchers to let me on. There was an older lady begging to be allowed to sit down on a chair near the dispatchers. She was supposed to board a 9 PM bus. The whole experience is traumatizing. There were hundreds of disgruntled people in the cold, only 2 dispatchers, and chaos everywhere. No one knew what was going on, I called Megabus who connected me to Eastern travel and told me that a bus broke down and they were sending one over. Then the dispatchers told me that the bus was sent over to Chinatown where all of our seats were sold. The other egregious thing was that all the 7 PM riders were forced to the back of the priority behind the other megabus riders. So we were constantly being pushed back in line and not accommodated on the 8 PM, 9 PM, and 10 PM buses because we had selected an option that said "operated by Eastern Travel." If someone had told us what was going on, I would've left a long time ago. But because even the dispatchers were unsure and trying to be helpful, I was strung along for a total of 4 hours. I'm lucky I didn't catch a cold. However, I am extremely tired, lethargic, and sore today. I am disgruntled enough to write to the better business bureau and any other government organization that monitors businesses. I can't believe you ran your business this way. Also, to have only 2 misinformed, ill-equipped dispatchers out that day is awful. You obviously didn't accommodate the travel weekend because one of the dispatchers told me he was supposed to be off that day. You should have seen the ratio of passengers to dispatchers. Awful. Whose brilliant idea was it to bring Eastern travel into this? The whole reason for taking Megabus is to get away from the poorly managed, unstructured chinatown bus operations. Whoever your decision makers are don't realize the key consumer rationale behind taking megabus.

Yeah I'm not sure why they combined with Eastern Travel. I'm glad they let you know in advance which bus you're buying a ticket for (at least on the Megabus site they do).