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How Often Do You Look at Your Boarding Pass?

April 20, 2009 at 3:42 PM | by Omri | 6 Comments

True story. We have a friend who has a daughter - let's call the daughter Mary, not that it matters - who was traveling overseas for the first time. Of course she had an e-ticket, which she converted into a boarding pass at the counters.

Not to ruin the ending for you but: Mary would go through two screening checks, get her ID checked, and manage to board the plane all before anyone realized that she was holding someone else's boarding pass. She should never have been allowed into the terminal. TSA - really good at their jobs.

We imagine that Mary did pretty much the same thing everyone else does: she checked in, got her boarding pass, and slipped it into the envelope. By the time she glanced at it she was already on the plane. That's also apparently the first time anybody else glanced at it either.

At LAX there are two security checks. The first one is in front of the metal detectors and they're supposed to check your pass against your ID. No problem there. At the terminal Mary handed her boarding pass to the woman checking in passengers. An alarm went off when it was run under the barcode reader - which should have been a signal that something was amiss - but she was allowed to board anyway.

Only on the actual plane - when Mary found a woman is sitting in her assigned seat - did anyone realize that she was using someone else's boarding pass. Specifically, she was using that woman's pass. It turns out that checking in the same person twice - which is happened what happened at the counters - doesn't raise alarms. Because why should it?

So that brings up at least two questions:

(1) Do you ever actually check the itinerary printed on your boarding passes and e-tickets? We suspect that most of you - like most of us - crumple them up well before the gate. It's these kinds of little things - these kinds of everyday things - that become habits and then practices and then institutions. Is there a better way to move around inside airports?

(2) If TSA is going to suck as much as they do - and the news this morning is that they let bomb-making materials get checked on board from Vegas to Boston - can't we at least make them less insufferable? If we're going to have them groping teenage girls, is it too much to ask them to check the girls' boarding slips first?

How often do you check your boarding passes before getting on the plane? Obsessively, only once or Mary-style, which is never? Let us know in comments below.

Related Stories:
· Boarding Passes coverage [Jaunted]

6 Comments

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  1. zeverson

    Jaunted Member

    Wow!

    While I often don't read my boarding pass, I've been surprised to see the TSA folks do. Or at least seem to.
    April 20, 2009 at 5:34 PM
  1. BS

    Jaunted Contributing Editor

    nah

    never really think to read it - and totally not surprised that the TSA folks don't either...slackers
    April 20, 2009 at 6:15 PM
  1. AndrewC

    Jaunted Member

    getting on the wrong plane

    first off - I always check my boarding pass - particularly the destination/name/flight time. Just flew to Charleston this weekend and TSA was surprisingly on top of checking IDs both at Newark and Charleston. They were polite too. Funny thing though - on the flight home this morning the first thing the flight attendant said after we boarded is "this is flight 3148 to Newark. if this is not your flight or you are not going to Newark, please step up to the front and we will deplane you." No one was on the wrong flight - but the fact that she even said that unnerved me. Shouldn't the gate agent be checking to ensure that you're on the right flight?! The airline industry never ceases to amaze me.
    April 20, 2009 at 6:25 PM
  1. alanrmiles

    Jaunted Member

    Hmmm.....

    ...this happened to "my friend's daughter." Any independent verification?
    April 20, 2009 at 8:59 PM
  1. Omri

    Jaunted Member

    Verification

    Sorry about that. We were being two parts too glib and three parts too obscure. It happened at LAX, to a girl on her way to Prague.
    April 21, 2009 at 2:52 AM
  1. kruz808

    Jaunted Member

    Happened to me...

    I was leaving HNL for SFO. Gave my ID, checked my bags and everything with the ticket agent and walked away. Luckily I checked looked at my boarding pass before heading to the TSA checkpoint. My boarding pass had someone else's name that had my last name. When I approached the counter to change the mistake, my reservation code was under a different name. The weird part was my printed e-ticket had my name on it.
    May 4, 2009 at 4:37 PM

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