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Enterprise Rent-A-Car Tops Customer Survey, Thrifty Hits Bottom

November 25, 2009 at 9:04 AM | by kjb | 1 Comment

If you’re renting a car this week to visit family and friends, you might want to consider giving Enterprise Rent-A-Car your business—at least you know they won’t criticize you like some of your relatives. The company best known for the ability to "pick you up" has come out on top in this year’s J.D. Power and Associates customer satisfaction survey. They must be doing something right as this is the sixth straight year they've taken home the victory when it comes to satisfaction among those renting from the airport.

Consumers were questioned over approximately the last year or so on several different areas including overall satisfaction, the rental car itself, and return process, among a few other criteria. Enterprise scored a solid 770 on their 1,000 point scale, but other rental car companies weren’t far behind.

National and Hertz did pretty well on the survey too, bringing in second and third place with 757 and 747 points, respectively. We’ve been pleased with Enterprise the couple times that we’ve used them, and we enjoyed getting a Volkswagen Jetta instead of some domestic leftover for a change.

However, where there are winners, there are also losers. Sorry Payless Car Rental, you came in last this year with a score of 668, but Thrifty and Dollar might try to take the worst place trophy from you next year—they rounded out the bottom three. Let’s just see if these rental car companies can live up to their newly earned reputation during the holiday rush—we’re thinking they’ll probably lose a few friendliness points as the counters are swarmed through the weekend.

Did you rent a car for travel this weekend? How's that working out for ya? Sound off in the comments!

Related Stories:
· Enterprise Tops Rankings in Rental Car Customer Survey [USA Today]
· Enterprise Adding 5000 Hybrids, But Would You Rent? [Jaunted]
· Rental Cars coverage [Jaunted]

[Photo: The Consumerist]

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Return to » Enterprise Rent-A-Car Tops Customer Survey, Thrifty Hits Bottom

  1. daveknutz

    Jaunted Member

    List

    I had a look for the full car rental list, but couldn't seem to find the whole list. Shame really i would have liked to have seen all the rankings
    December 2, 2009 at 7:49 AM
    #Permalink

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