Spirit Airlines Apologizes Two Years Too Late
We guess it’s better late than never when it comes to customer service, but two years is certainly a long time. That’s the deal with one unhappy customer from Florida who complained out loud—thanks to the Internet—about an awful experience with Spirit Airlines. We’ve heard about their less than stellar service before, so we weren’t totally surprised to learn about this latest issue.
Alex Rudloff didn’t like his trip on Spirit, and titled a post on his blog “Do Not Fly Spirit Airlines.” Well soon enough, if you typed in Spirit Airlines into everyone’s favorite search engine, the post appeared as first page material—ahead of even some of the company’s official pages and the Wikipedia article. Obviously this got his site a lot of attention and probably made a lot of potential travelers question whipping out the credit card to start booking. Since then things have quieted down, but something a little strange happened the other day.
The head honcho over at Spirit Airlines decided to call the blogger with the negative post to apologize—like two years later. Apparently the airline said they were sorry, that they have changed things to prevent issues, and blamed a lot on a third party vendor. They asked that the post be removed, and it was, because the author of the complaint respected that the airline let him know personally what went wrong. So moving forward, we guess that if you have a problem with Spirit Airlines it will be resolved within two years? Honestly, it’s better than the issue never being resolved or addressed—barely.
Related Stories:
· Two Years Later, Spirit Airlines CEO Reaches Out to Central Florida Blogger About Popular Online Rant [Orlando Sentinel]
· Spirit Airlines Gets Busted For Bullying Its Customers
[Jaunted]
· Airline News coverage [Jaunted]
[Photo: PhillipC]
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