Passengers Feel The Merger Pains Between go! and Mokulele In Hawaii
There’s trouble in paradise now that go! and Mokulele Airlines have merged. Within the last couple of weeks the two airlines have shacked up in hopes of doing some damage to the market share owned by Hawaiian Airlines. The new combined airline aims at bringing low cost cutthroat interisland fares for tourists and locals looking to hop islands for different adventures or just to get to work. Well, things have been a little bumpy as the new combined service tries to work out all the kinks quickly.
The combined effort go! Mokulele reported a lot of minor delays, and most of them were related to passengers that they couldn’t talk to about schedule changes. There were a couple travelers that complained about waiting a couple hours to take-off even though they spoke with the airline regarding schedule changes. Apparently the law says until a merger is complete, you can’t share passenger information. So they only had a few days to cut and paste all those new reservations into the new systems. It didn’t help much that the combined airline now only uses go! planes, as the old Mokulele jets aren’t going to be used in the islands.
The airline is using the existing go! gates within the commuter terminal at Honolulu International Airport. Some passengers were rolling up to the main terminal looking for the gates for Mokulele that used to sit right next to those that serve Hawaiian Airlines—oops! Unless you’re traveling this week, interisland service should return to normal shortly. But we’ll keep an eye out to see how the fares may increase now that there are only two main carriers serving passengers with interisland flights on jets.
Related Stories:
· Delays Mar First Post-Merger Day for go! Mokulele Airline [USA Today]
· Mokulele, go! Airlines Merge [AP, via Google]
· Hawaii Travel coverage [Jaunted]
[Photo: wbaiv]
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