Jaunted

Airport Hell

Typical Travel: AA Baggage Snafu Totally Predictable

July 31, 2008 at 10:50 AM | 0 Comments

Software glitches at JFK on Wednesday caused monumental baggage hassles for passengers, as workers sorted luggage by hand and suitcases didn't make it on flights leaving Terminal 8. American Airlines was even telling passengers they could elect to take a later flight if their baggage couldn't be found.

Flier Mike Howell had the punch line everyone was thinking:

If they do charge people 15 dollars per bag, they should get it right.

American says many of the flights were international--routes on which the baggage fee isn't charged--but they're having trouble making that message stick. Maybe AA could post it to the airline's blog?

Related Stories:
· Baggage System Breakdown Delays Flights [AP, via Yahoo]
· Baggage System Meltdown at JFK [BT]
· Airport Hell coverage [Jaunted]