Jaunted

I had a terrible experience yesterday, as did about 300 other passengers, when every bus departing Chicago was between 1 and 3 hours late. When we called the Megabus number we were treated very rudely and couldn't get a straight answer as to why the buses were late, or when they would be arriving.

After about an hour, we were told that the bus to Michigan had been canceled, that there was no further information, and that it wasn't the job of customer service to deal with us.  Amtrak got a lot of extra passengers that day, which is unfortunate, because the bus finally did arrive.  It was 2.5 hours late (we got ahold of someone at dispatch that said one would come eventually, they just couldn't tell us when).  When we finally got on the bus, it had a malfunction which resulted in an ear piercing beeping the entire 4.5 hour ride.  Even the bus driver, who was very friendly, was annoyed, and apologized but couldn't fix it.

Megabus owes vouchers to every person that had to deal with their terrible service yesterday, although I for one probably won't ever be using their services again.

The story above has me concerned for Megabus. I used to take it frequently from its Chicago hub as well, but only because no airlines served the backwater towns on my itinerary. (darn you, Toledo!)

I had booked Tickets to travel on 3rd July Midnight, from St.Louis to Chicago, which was supposed to leave at 1.15 am, i was with my Wife and a 23 month old baby girl, we waited near the Union Station and waited and waited............no intimation from the Megabus office or customer service we called up and found out that the Bus would come at 5am in the morning, and we waited the whole night in the cold and were too tired and exhausted, we could not believe we were in the US and this is the level of customer service offered, the bus never came till 8.am in the morning, we came back home in the morning, without sleep the whole night, we called up the Customer service at around 9.30 These guys were so rude and still our ticket money is not refunded, and would take 30-40 days is what they said, IS THERE A WAY I CAN LODGE A FORMAL COMPLAINT WITH SOMEWHERE FOR THIS HORRIBLE EXPERIENCE AND SUE THEM, i request the members to rethink on this Company seriously,

BE AWARE:

If you buy tickets for 2 passengers:

EVEN THOUGH you get two confirmation numbers...  81/82####, they CANNOT change one reservation without the other.  So, if you buy two tickets and one of you can't make it last minute... you are SCREWED.  You can change both or just suck it up and pay double.