Survey Says: Airlines Suck More Than Ever
A new survey has found that travelers in the US are pissed off: For the first quarter of 2008, the US airlines collectively earned a 62 percent approval rating, their lowest since the September 11 attacks shook up the airline industry back in 2001.
The results of this latest survey reflect widespread dissatisfaction among frequent fliers. The lead expert behind the numbers told Reuters that air travel in America is "getting worse" because a lack of flight options allows poor service. Some airlines received survey scores in the low 50s, which makes them less popular than the IRS. Then again, as Chris Elliott says, "you need a survey to tell you that?"
So who sucked the most?
US Airways and United got the lowest ratings in the University of Michigan survey. Delta, Southwest and American were the only airlines to actually increase their scores from previous years. Southwest got the highest customer satisfaction rating for the 15th year in a row, but the government let them fly unsafe planes to avoid canceling flights, so they might not be so great after all.
The situation isn't pretty, but there really aren't many options for travelers. Taking a car costs a fortune and Greyhound and Amtrak have their own issues. However you get around, it's shaping up to be another long summer for travelers. A long, sucky summer.
· Satisfaction with US Airlines Lowest since 200 [Reuters]
· More Flights Canceled for Inspection [AP, via Yahoo]
· Up, up and away: Airline Complaints Soaring [MSNBC]