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Your Daily British Airways Apology: T5 Still a Complete Mess

Back in February, British Airways was hyping its fancy baggage handling system at the new Terminal 5:

The 11 miles of conveyor belts and intelligent baggage carts running on almost 3 miles of rails mean your bag can reach your gate in 15 minutes.

Ha! Tell that to the 15,000 suitcases BA mishandled this weekend. Airline CEO Willie Walsh just sent out yet another apology specifically addressed to the people who are still waiting for their luggage:

A backlog of undelivered bags has built up. This backlog is not affecting the day-to-day operation of the baggage system, and we are making every effort to reunite delayed bags with their owners. We have more than 400 volunteers from across the airline supporting this effort.

That may be, but BA won't make any promises as to when the T5 shitshow will be sorted out. That includes the baggage problems--and the fact that 54 of today's 394 flights have already been cancelled.

Related Stories:
· Terminal 5 Chaos Could Last All Week [Telegraph]
· Sunday's Apology from British Airways [Airline Biz Blog]
· First Look Inside London's New T5 [Jaunted]
· Terminal 5 at London Heathrow coverage [Jaunted]

[Photo: James Cridland]