Jaunted

Sadly, I have a large file of similar complaints. I list customer service contacts on my site that might be helpful: http://www.elliott.org/help/spirit-airlines/

It is a public service. I have taken Spirit once, between New York and Florida...I've um, definitely had better flights, though thankfully I haven't had to endure any of this customer service nightmare with them myself. I'm in no rush to try them again, even though some of the destinations are mighty tempting if the price is right.

Although I sympathize with your C/S problem, a problem that is not indigenous to Spirit alone, but with most airline carriers as well.  However, your portrayal of Spirit is inaccurate to say the least!

It's a discounted airline that has, by far, the best service available in this industry! Yes, the Res Dept. is outsourced, like most major companies in the US, yes, the workload is unfathomable and errors do happen.  However, to carry on like this about Spirit is undeserving.  

Look, believe me, Spirit does not need your business, your seat will be taken by the time you exit the aircraft, maybe before, so, I suggest you try, ah... Maybe American Airlines, they will be happy to take your $400 for the same seat you paid $99 at Spirit!

I am not saying that there C/S is good, at times, they are non-existent, however, they are growing leaps & bounds, displaying growing pains in the process.  

Did you know that Spirit Airlines employs the finest, most talented and dedicated flight crews?  How about a nice comment about them?

Have this situation happen to you and then maybe you will sympathize with this story.  To make a long story short I ended up in Los Angeles 3 days later than I was supposed to.  The customer service reps were absolutely horrible.  No cooperation whatsoever.  On top of that I was charged an extra 239.00 fee on my last rebook for something that was Spirit's fault.  You're going to tell us that Spirit has some of the best flight crews?  Absolutely ridiculous!  I would spend 400.00 in a heartbeat rather than give these thieves at Spirit 1 more cent.  Go ahead book a flight with Spirit that includes a connection.  I dare you.  Then come back and write about how great they are.  As for them not needing our business, thats just fine.  I give them 4 months tops....mark my words 4 before they go out of business.  Nobody can last running this sort of business.