Air New Zealand's Having Ups and Downs
The big airline of Kiwi-land, Air New Zealand, has been all over the headlines in the last week as it tries to juggle its routes and keep market share amidst the chaos of new airlines tumbling into the Australasian market at the moment.
To start with the good news: Air Transport World magazine has just picked Air NZ as the airline with the best passenger service, because apparently Air NZ staff "are known for their warmth and cheeriness." But apparently on the home front, cheeriness is not enough, as last week Air NZ was forced to discount its domestic fares by up to 30 percent to stop more of its customers heading to discount carriers like Pacific Blue.
Yet if you were planning to hop a flight from Los Angeles to Fiji, a route usually covered by Air NZ, you'll now need to fly the code-shared route on Air Pacific. They decided that wasn't worth their while any more--perhaps the friendly Air Pacific staff were even warmer and more cheerful.