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British Airways Still Luggage Losers

February 22, 2008 at 10:00 AM | 3 Comments

Another British Airways lost luggage story? They seem never ending. So too, it seems, is British Airways' ability to lose our luggage.

With final 2007 luggage handling statistics being released this week, we can see that BA really went above and beyond this past year, losing 26.5 bags per 1,000 during 2007, three and a half bags more per 1000 than in 2006. To be fair, British Airways wasn't the worst offender--TAP Air Portugal lost 27.8 bags per 1000--but if you look at passenger numbers, BA certainly did the worst of all, mishandling a massive total of more than a million bags.

BA spokesbots had all kinds of excuses for their poor performance. Problems at Heathrow airport that were out of their control and the regulations on carry-on luggage share the blame, they say. Whatever the excuses, the odds of British Airways losing your bag are considerably higher than those of winning the lottery, so don't pack your scratchers ticket in your checked baggage.

Related Stories:
· BA Loses More Luggage Than European Rivals [Telegraph]
· Another Bad Day for BA [Jaunted]

[Photo: padday]

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Author Photo: amandak by amandak

3 Comments

Return to » British Airways Still Luggage Losers

  1. JanetJorgenson

    Jaunted Member
    February 22, 2008 at 12:38 PM




    Lost luggage remedy

    Hi: I had that problem with them, too. A friend suggested this service to me that makes me feel a lot better about travelling again...it's www.globalbagtag.com-so far so good with them, friendly, quick service. Hope that helps you or your readers, take care!

  1. johnt22

    Jaunted Member
    April 5, 2008 at 8:05 PM




    BA still losing luggage

    Arrived in Edinburgh on a flight from T5 yesterday. The terminal was too hot, the security queues were ridiculous and the flight was late.

    But on arrival at Edinburgh the farce got worse.

    Standing at baggage carousel 4 as indicated by the sign for BA1458, some baggage handlers eventually removed unclaimed bags from somewhere. (I overheard mutters about BA from the handlers and can only assume that they were dealing with bagaege that did not belong in Edinburgh. )

    After 20 minutes I got fed up and went to see the BA Baggage office.

    "From the London flight sir?" the clerk responded. I confirmed. At which point he said something along the lines of the bags were on carousel 6. I queried why the displays said carousel 4, and went to tell the other passengers.

    Maybe this was just an isolated f-up.

    Or maybe it was typical of an organisation that seems to be very good at flying planes, but pretty useless at other essential basics.

    J

  1. rsmyth

    Jaunted Member
    September 29, 2008 at 6:21 PM




    lost baggage claim

    Is anyone else having trouble getting British Air to pay for lost baggage? We keep getting ridiculous automated email denials on our lost baggage claim. They don't dispute that they lost our bag. They just refuse to provide us with any compensation for their loss of our belongings. Any advice would be much appreciated!

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