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Gogo WiFi On American Is "Totally Worth It"

November 7, 2008 at 2:01 PM | by pbb | 1 Comment

HotelChatter's assistant editor Jenna hopped an American Airlines flight the other day--and found herself on a Gogo WiFi-equipped 767. How was it?

I used Gogo on AA Flight 15 from JFK to SFO on Wednesday morning. You can't access the wireless on the ground, but once we were at cruising altitude, the signal was strong, fast and consistent.

I had some issues with the connection at first: Turns out, having more than one tab open in Firefox kinda screws with the system when you're purchasing the service. I put in payment info and hit purchase three times and kept getting an activation error message, so I went onto the customer service chat where a lovely staffer (or computerized staffer) told me to either restart Firefox or try my purchase in another browser. Voila, one quick purchasing attempt with Safari and $12.95 later, I was in.

The connection was impressive; I think I was only disconnected once during the flight. And I was even streaming some videos off of Hulu for a bit. It stalled three or four times when I was doing that, but I'd say everything was about the speed of Starbucks' AT&T WiFi.

Verdict: For the six-ish hour flight, it's totally worth the $12.95.

Related Stories:
· Virgin America Launching WiFi on November 22 [Jaunted]
· Delta Gearing Up Its WiFi Fleet [Jaunted]
· Liveblogging an American WiFi Flight [Jaunted]

1 Comment

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  1. elemond

    Jaunted Member

    Gogo support reps are live

    Just a quick note to state that Jenna was chatting with a live Gogo representative. We have found that live reps (vs. computerized staffers) are the only way to provide high quality service to our customers.
    November 10, 2008 at 2:28 PM

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