Silverjet Flight Review: Still Not the Gold Standard
Many pundits like all-business-class Silverjet for its valet service, which lets customers drive up to the curb, hand off their keys, wait inside and have their boarding passes delivered directly to them in the waiting area. The quick check-in process is a major plus, too: Most passengers say it takes less than 10 minutes from ticket counter to departure gate. But when it comes to on-time flights and cancellations, Silverjet's hardly the best.
It seems a number of travelers have had legs of their trips canceled as the relatively new airline works to get itself off the ground. And while alternative options are usually offered, they aren't always convenient. Here's FlyerTalker herbchris53's experience, after one of the airline's planes had to be taken out of service:
A few months ago, I was going to book a JFK-LHR flight with BA in June/July, when I saw an ad for SilverJet offering a free segment for NYC-LON flights. I booked with SilverJet instead. $1084 return - hooray!
They just called me to say that the 16:45 return flight I booked is "no longer available" and I can take the 10:00 that day or the 16:45 the next day. My schedule does not permit either, so now 24 days before departure, I have to start looking for a new flight.
I guess that's what you get from an operator with a handful of planes.
If you're willing to take the risk, this can be an affordably classy way to fly. But if arriving on time and avoiding canceled flights is a chief concern, it may be best to book elsewhere.