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Airline Flight Review: Allegiant Air Sends Customers Off with Smiles

August 21, 2007 at 11:35 AM | by | ()

Allegiant Air recently announced a laundry list of new non-stop flights to Phoenix from Midwest hot spots like Missoula and Rapid City. Deep discounts and on-time departures mean travelers will be lining up for tickets in no time. Here is what a customer we contacted said about their experience with Allegiant Air knows how to please its passengers:

Price and super friendly service are the two major things that stick out. Plus they were actually on time.

We have also heard stories where even disgruntled customers are happy with with the carrier's top-notch customer service. Rare indeed.

Smiling representatives with Can-Do attitudes who are eager to help? We didn't believe it until we heard these Allegiant Air stories either. Have you flown on Allegiant Air? Let us know your thoughts on the Allegiant Air experience here.

Related Stories:
· Allegiant Air [Official Site]

[Photo: Allegiant Air]

Archived Comments:

bad business practice

customer service is not nice - the manager does not care about our comments - he just says what he has to and tells you he will make a "comment" in your file about your complaint.  
offers no compensation for the inconvenience of cancelled flights - they tell my 3 booked flights have been cancelled 2 months after i booked it - by now it will cost a lot more to book with other airlines. when i told them that, they say that it is not their problem.  i can drive 2 hrs to another airport to take another Allegiant flight or they can give me my money back.  if i don't decide, they say i will forfeit my money and no plane tickets.  the money will not cover the cost of another airplane ticket.  i'm just SOL.  no smile here.

the worst

you are soooo right, they are the rudest bunch of people!