Jaunted

So we're bitter.  But when life gives you lemons, make poetry.

So we are inviting you, creative DadLabs passengers, to help us shake our puny fists at the man. Submit your poetry that decries/commemorates the recent airline meltdown in the comments here. The bitter editors at DadLabs.com will then select the best poem in each division and and award it a $50 gift certificate at our DadLabs store.

Our poetry contest has two divisions:

The jetBlue Haiku
Show the airline your 5-7-5

Or

Enter our "Roses are Red/I Flew jetBlue" category with a variation on the famous verse.
http://www.dadlabs.com/humorous/jetblue_haiku.html

JetBlue Now Harasses Women with young children - The New Passenger Bill of Rights already defunct- Files false police reports, felony impersonation of Federal Agents Oversteps their authority....

My wife Martha, young daughters (Sara 4 & Liora 20 months), Mother-In-Law (Michele) and I flew JetBlue from JFK, NY into West Palm Beach, Fl (PBI) on Tues. 2/13/07 the night of the ice storm. Fortunately our plane took off just before the airline shut down for scheduling issues.  Upon arriving at PBI we proceeded to the baggage area only to find one piece of luggage with toiletries and infant supplies was missing. While I checked all the baggage areas my wife proceeded to the Jet Blue Claim office.   She was greeted by a women named Jessica, in the office with no ID tag "A JetBlue policy".  The woman proceeded to fill out a claim form and offered a $30 voucher.  My wife now upset with this small token of JetBlue appreciation asked if Jessica could track her luggage, Jessica refused saying she could not do this. My wife now more upset asked to speak with a supervisor, Jessica again refused. Jessica proceeded to now tell my wife to "Get Over it".  Visibly upset and now jilted my wife continued to ask for a supervisor and was greeted by Airport Sheriff who placed their hands on their guns while my 4 year old and infant began to cry.  The Sheriff asked us to step out of the office and went into speak to Jessica by himself. He came out to advise us we were no longer welcome in the JetBlue claim office and had to leave.  As we tried to explain our story the other Sheriffs moved in, again my daughters cried.  After a brief discussion we obliged and left only with a claim form in our hands with a voucher for $30.  

The next day we called JetBlue customer service and left messages only to never be called back.  After being passed of to multiple service reps we found out our luggage was sent to Austin, TX then sent back to NY, forwarded to West Palm Beach, then forwarded by Ft. Lauderdale (by the woman in the JetBlue claim office) when they knew we were staying in Orlando. We finally received the bag a week after on Tues 2/20 from 2/13 when lost.  We also found out the JetBlue "friendly" policy is to offer $25 per day after the first 24hrs of notice of loss. My wife made formal complaints against Jessica with JetBlue customer service. As per the quote of Diane a Service Rep with JetBlue "Their was no excuse for how this was handled and how we were treated, the whole incident was handled very poorly"

I returned on Thursday 2/22 to get back to work without any problems, although when I got home I noticed my luggage now had a small hole in it and was very beaten up.

Tonight 2/27/07 my wife, daughters, and in-laws were scheduled to leave from PBI, FL to return to JFK, NY at 9:30pm. Of course the flight was delayed "new JetBlue policy" so they proceeded to the JetBlue claim office with receipts for expenditures required from the lost suit cast. "We were advised by JetBlue that if we had receipts they would reimburse us, and had to go to the office where the claim was filed"  
As soon as Jessica, "once again without any JetBlue ID" saw my wife enter the office she called her supervisor Tom Lewis and Airport Security.  

Tom Lewis entered with Sheriff Effman, he told my wife she had no business in their office and how dare she enter and she is not welcome there. He stated that if she does not get out he will ban her from flying on JetBlue. At which point my wife began crying along with my daughters. My father-in-law, Harris Schechtman, an expert transportation consultant and former Vice President of the MTA Bridges and Tunnels, Triborough Bridge and Tunnel Authority in New York City asked to be explained what is going on here, when Tom Lewis said ok your "Banned from flying Jetblue, please leave the office."  

My father in-law proceeded to open a dialogue with Tom Lewis who called Headquarters and advised them that HQ in NY stands by its employee decisions and we are banned.  Tom Lewis then proceeded to offer a JetBlue flight out of Ft. Lauderdale for the next day and said he would not tell Ft. Lauderdale who they are. My father in-law declined this offer and then Tom Lewis banned my entire family from the Palm Beach International Airport.  "This was out of his jurisdiction because per airport policy only airport employees can ban someone after they observe the situation and write up a report." While the conversation was going on Sheriff Effman kept saying "these people are Psycho" It was overheard that he was about to get off shift and looking to arrest my family and make some overtime.  

So how do you like JetBlue's new Bill of Rights "We promise to make your wife and small children cry"

Their customer service department is apparently misinformed because upon being informed there was an incident with a disgruntled employee who cried for police when asked to see a supervisor, you can only go back and make a claim with the same disgruntled employee. Once again this shows the new Bill of Rights by refusing to pay the check they said would be issued and again involving the police while terrorizing children by calling police to respond to the request she was asked to provide.

While it might be understandable that a supervisor would defend ones employees, one would expect him to hear the incident that was. Instead he apparently attended the same acting class as Jessica, because while she falsely claimed she was threatened by a women with children. He took it one step further in illegally representing himself as a federal agent and informing the victims/customers that they are banned from any and all flights out of his airport. Both the head of operations for the airport and head of TSA for the airport were shocked to hear this, as neither local law enforcement, the offended customer or offensive customer service rep or alleged federal agent as this JetBlue supervisor represented himself to be, had bothered to inform either airport operations or TSA about any of the actions they were taking.