The Pop Culture Travel Guide

JetBlue is in the Holiday Spirit

12/20/2007 at 10:25 AM
Tags: , , (all tags)

Upon arrival at LAS late last week it was clear that JetBlue was running a tad behind as far as flights East were concerned. Our flight was delayed two hours, but our more immediate concern was would we make our connection at JFK? Knowing we were on the last flight from JFK to BOS, visions of spending the night on a dirty JFK floor filled our heads. The JetBlue desk jockey assured us we would make the connection.

When we arrived at JFK not only did we make our connection, but JetBlue held the plane so all passengers with connections could get on board. Fair enough. Our flight ended up landing in Boston maybe 15 minutes later than it was originally scheduled to, again, fair enough.

So imagine the surprise we had when a letter appeared in our inbox two days ago.

JetBlue didn't have to do this. After all, they ended up getting us to our final destination on time, which is really the endgame. However, the fact that the airline issued us this voucher sure will earn them a egoboo heading into the sketchy winter flying season.

Full-length JetBlue email is here.


2 Comments - Add Yours by markj

Add YoursComments


Alex Sung
Jaunted Member
That's sweet. (none / 0)

an airline that skips some marketing to make customers happy....smart too considering all the flack they've gotten this year about being hard to reach.

by Alex Sung on 12/20/2007 at 3:12 PM



markj
Jaunted
Really smart... (none / 0)

They obviously learned from the winter "tarmac hostage" situation.  They kept announcing we were simply waiting for other passengers who were on similar connecting flights.  Then they go ahead and throw in $25 bucks a couple days later? Cool

by markj on 12/20/2007 at 4:15 PM


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