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Zagat Airline Survey: The Winners and The Losers
TPA: Great airport=no lines...
We admittedly have a bit of a Zagat obsession right now, but we can't overlook the latest survey from the folks at the Burgundy Bible. A look at US airlines, it was compiled in conjunction with the Today show and relied on the opinions of 7,498 flyers and travel pros.
We probably don't need to tell you the big-picture findings:
Overall, our survey results reveal continuing frustration with the state of domestic air travel... Delays and cancellations were cited as the top airline irritants, follwed by cramped seats/crowding and poor service.
But there were some high points. Virgin America ranked as a "premium" airline (rather than an "economy" one, despite low fares) and performed miles ahead of other carriers in comfort, service and food. VA topped second-place Continental in all three categories. On the budget side of things, Midwest Airlines was the clear favorite. (Could it be simply because of the free cookies on every flight?)
Airports also got the critical eye, with Tampa and Denver earning the best scores from travelers. Two of New York's much-maligned time vortexes (JFK and LGA) earned spots at the bottom of the list, along with Miami, LAX and Philadelphia.
[Photo: Tampa International Airport]