Jaunted

They USED to be excellent. I've just returned from attending my father's funeral in NY; my daughter and I flew Midwest (a direct flight from Kansas City to LaGuardia). The baggage agent at MCI took our checked bags, but (as it turned out) mistagged my SOLE bag so it was sent to Ft Myers instead of with us. When we reached LaGuardia, the agent in NY said the bag had been located, took my info, and said it'd be returned the next day. It was not.

The next day, a succession of agents blew off my phone inquiries until that eve I called AGAIN from the wake and got one (Seth) who really was excellent. He checked and reported that the bag had NOT been expedited back to LGA but rather had been expedited for some unfathomable reason to MIAMI! He was not optimisitc that I ever again would SEE the bag, given that Miami is the Black Hole of lost luggage.

On my return to MCI (after attending the funeral in what I wore on the plane-- no time to go shopping!) I again checked with Midwest's baggage people-- no change in status. One of the items in that bag was my backup eyeglasses, barely a year old (new prescription; $450). In looking at Midwest's baggage claim site, I see they specifically EXCLUDE prescription glasses from coverage! By the way, as my daughter and I checked HER bags at LGA, the agent began tagging them not with MCI tags but with MKE ones. I really blew, and they blithered their apologies and retagged the stuff for my daughter and the baby. Had I not noticed, THEIR stuff would have vanished to Milwaukee!

I'm awaiting disposition of this miserable example of lousy service. Not I nor any member of my extended family will ever fly Midwest again, ever. Even if they become the only airline flying. The plane on both flights was half empty, and I can understand why. Yes- they once WERE a fine airline. No longer.

See http://www.epinions.com/content_422329093764