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Is Jet Blue Starting to Suck?

When Jet Blue came on the staid airline scene six years ago we, like most people, jumped on the bandwagon.

However, there are definite signs that Jet Blue is not aging gracefully. Our personal experience with Jet Blue last week seems to back up those claims.

What's wrong with Jet Blue? Well, in our opinion at least three things:

Lame Frequent Flier Program
Their frequent flier program is terrible.  You earn "segments" not miles, and you must use your "segments" within one year, or they disappear from your "True Blue account."

Terrible Flight Change Policy
Most airlines take full advantage of spontaneous flight changers--if you need to make a change to your flight plans you cough up around $100. However, Jet Blue takes things a step further, making you rebook your flight and pay the difference if you dare change your flight.

Inconvenitent Flight Times
We just flew from Boston to Las Vegas on Jet Blue. Our outbound flight left Boston at 8:30pm and arrived around 11:30pm Vegas time. We could deal with that, however, on the way back our flight left at 12:20AM on a Saturday, right when the Hard Rock was just shifting into gear. Furthermore, the next day we were informed that our early exit precluded us from having drinks with Xtina--this is an unforgivable offense. Oh, and JetBlue only flies in and out of Vegas once a day, so if we missed that flight we were stuck playing airport Wheel of Fortune for twenty four hours.

Sure all of these things are just slight inconveniences, but the more we fly Jet Blue the more these little inconveniences seem to add up. Throw in the fact that their planes are getting dirtier and dirtier, and their on-time record is one of the worst in the business, and we feel it is time to classify Jet Blue as just another airline.

Don't get us wrong, we still enjoy the Direct TV and the low price option, however, with other airlines meeting or beating Jet Blue's prices, it seems these other airlines are just a a few in-seat Direct TV's away from catching Jet Blue.

C'mon Jet Blue, make us love you again.