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The Customer's Right Online

December 20, 2005 at 1:29 PM | by | Comments (0)

It's so annoying when you've booked a trip online and something goes mysteriously wrong en route, leaving you no live person to deal with. That's all in the process of changing, thanks to revamped and improved customer service initiatives being taken up by tons of the major online travel booking systems-like Orbitz, Travelocity and Expedia.

Expedia's new program allows agents to deal directly with air or hotel problems. And with Orbitz, a detailed alert system when a flight is delayed or cancelled allows the passenger to know immediately and make changes to itineraries. Travelocity has over 1,000 agents available 24 hours a day to deal with travel problems.

We say finally! to all this and are way more inclined to use online booking systems with awesome customer service. Er...they still better have a damn good price.

Related Stories:
·   A New Emphasis on Customer Service [NY Times]

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