We've regularly noted, and with something less than full satisfaction, the trend toward less airline customer service. Separately, we've had to do literal full-scale investigations to untangle increased airline baggage fees. But rarely have we gotten to do a story where an airline so shamelessly and simultaneously combined both of those:
On Monday, Air Jamaica started charging passengers $25 for the second checked bag on flights from New York to Grenada and Barbados, but the second checked bag won't be on their flight. Air Jamaica will transport the first checked bag on passengers' flights, at no charge. All other bags will be transported within seven days and must be picked up at the airport, Air Jamaica said... Passengers ticketed on or before May 10 for travel after May 11 will be allowed two free checked bags in economy and three in executive class.
On the plus side they're implementing a system to track your bag until its ready for you to personally pick up. Sure it took companies like UPS and FedEx decades of work and billions of dollars to implement setups like that. And yes even major carriers still can't tell you much more than "your luggage isn't at this airport yet" when it gets misplaced. But the good folks at Air Jamiaca are very confident that their system will work.]]>