Sit back and listen to this tale of social media customer service gone right, where frequent flying combined with brand loyalty and humor equaled genuine surprise:

Peter Shankman is as frequent a flyer as you'll ever find; following him on Twitter you'll quickly get a sense of this, plus his preference for Continental Airlines and Newark-Liberty Airport.

Yesterday, as Shankman relates in his blog post, he flew to Miami for a business lunch and dreaded the hunger that would gnaw upon returning to Newark Airport that night. So he tweeted about it: ]]> JetSetCD 2011-08-18T12:06:33-05:00 http://www.jaunted.com/story/2011/7/18/13523/5992

Remember that story we did around Easter, when someone dressed up as a giant pink rabbit and attacked a TSA agent with confetti, and then was promptly arrested because that's something you're not allowed to do? This story is kind of like that, except we also get to use condescending lines like "there are certain people who shouldn't be allowed to run with sharp things."

For reasons that are currently being probed by the psychologists conducting his evaluation, Xiang Xun Shao of Manhattan decided that it would be a good idea to put a knife in his pocket, jump over a barrier at EWR, and run onto the tarmac.

From there things proceeded about how you'd expect, and he was very promptly tackled by a Port Authority policeman somewhere around Terminal C. It all happened so fast that the airport didn't even need to delay any flights, which is quite an achievement given that EWR officials once shut down for a day because someone decided to jump into the sterile area and steal a kiss from his girlfriend.]]> Omri 2011-07-18T15:35:04-05:00 http://www.jaunted.com/story/2011/1/25/164933/521
The special-edition Jets cupcake, which sadly probably won't be one of the options at Newark.

Do we have to tell you twice? FREE CUPCAKES AT NEWARK AIRPORT THIS FRIDAY, January 28. Why, you ask? Oh, just because Crumbs Bakeshop, a chain of stores that specializes in cupcakes, is celebrating the opening of a location in the airport's Terminal C.

Here's how to get one: be on a flight into or out of Newark's Terminal C (the Continental terminal) on Friday. The earlier, the better. Crumbs is located next to the C2 checkpoint. They'll start handing out the free sweets at 6am, until all 1,000 are gone. You even get the cupcake of your choice.

If you'd like a recommendation beyond classic chocolate sprinkle, they make a mean chocolate-chip cookie dough cupcake. Or go for one of the New York-centric flavors they've included in combo packs only at this location. There's the New York Collection (Caramel Apple, Madison Avenue, Cosmo, Black and White, Taxi Cab and Blackout) and the Black & White Collection (Blackbottom Cheesecake, Blackout, Black & White, Devil's Food, Squiggle and Artie Lange).

[Photo: Crumbs]]]> JetSetCD 2011-01-25T16:49:33-05:00 http://www.jaunted.com/story/2010/12/20/9209/5399

‘Tis the season to be jolly, but it’s also the season for bomb scares. Okay we might be a little extreme, but sketchy stuff already went down at Newark-Liberty airport earlier today. One of those ubiquitous “suspicious packages” was found, and the TSA ordered an evacuation of the terminal just in case. It wasn’t anything of particular interest, but it was an old computer monitor leaking little bit of radiation—apparently that’s not a big deal.

Anyway, things in one of the terminals were stopped this morning as a precaution, but the rest of the airport continued to operate as usual. So if you’re stuck in a security line right now at the airport and are reading this, it’s probably due to the leaky monitor. ]]> kjb 2010-12-20T10:35:56-05:00 http://www.jaunted.com/story/2010/9/27/22258/9777

If you watched Oprah late last week or picked up a newspaper, you may have noticed the news that Mark Zuckerberg, founder and current head of Facebook, has made the decision to give some $100 million dollars to the Newark, NJ public school system. It's not just a straight gift however, but a "challenge grant," requiring the Newark school system to match it by seeking another $100 million in donations. Zuckerberg has no history of such philanthropy, so this is a huge deal, and it's a huge deal that was sealed in an airport lounge at Newark International Airport.

If you're ever passing through the Continental Airlines President's Club at EWR, glance towards their private conference, because the New Jersey Star-Ledger reports that a 3-hour-long meeting here made it happen:]]> JetSetCD 2010-09-27T17:37:29-05:00 http://www.jaunted.com/story/2010/9/6/142916/8800

Tucked behind a Hudson newstand before the security checkpoint in Terminal B at Newark Airport, is the Clubhouse for Virgin Atlantic.

This clubhouse is nowhere near the design spectacular that you will find at JFK, but it still has that certain je ne sai quoi that is unquestionably Virgin Atlantic. It's quite vibrant compared to other airport lounges, which typically go the cookie-cutter route of grey carpeting, brown leather seats, wood-paneled walls and an overall boring, business traveler feel.

But this clubhouse is full of pinks and purples and flat-screen TVs, not to mention little nooks for a library and a computer work area. All in all, it's a perfectly pleasant place to while away an hour or so before your flight. We managed to get in about 30 minutes in the Clubhouse and this is what we found: ]]> juliana 2010-09-08T09:44:57-05:00 http://www.jaunted.com/story/2010/8/30/82518/1443

It was only a year plus two months ago that Southwest Airlines first rolled into one of the big three New York City Airports, buying 14 slots for flights at LaGuardia Airport from bankrupt ATA Airlines (RIP). But now, the low-coast airline is bracing for a huge landing at Newark Liberty International via a nice little agreement with Continental to take over 36 of their slots at their busy airport for about 18 daily flights.

Southwest plans to bring their red-bellied planes into EWR as soon as March 2011, and although no route decisions have been made, we think it's safe to say that there'll be a Texas city in there, probably a Florida one and here's hoping Chicago-Midway as well. But hey, we wouldn't be opposed to some unique routes either. And yes, even though Southwest plays with the big boys at Newark, the airline will bring its low fares along for the ride. ]]> JetSetCD 2010-08-30T09:36:29-05:00 Search Jaunted string http://www.jaunted.com/search/